Support Agent

1 day ago

Montréal, Canada CTConsultants Full time

**CTC007308 - Support Agent - Service Desk**:
**Secteur industriel: Telecommunications**:
**Type d'emploi: Contract**:
**Durée: Six months**:
**Mode de travail: Remote**:
**Description**:
IMPORTANT
- Once a month in the office for team meeting, the rest working from home for now.

Bilingual,

Basic Calculations

Excel

Sap knowledge would be great

Projects you'll be working on - All BMR customers

Roles and Responsibilities:
Responsible for responding to customer requests in a prompt, accurate, and professional manner

Develop and maintain good client relationships while ensuring confidentiality

Work with both internal and external teams to ensure the customer’s needs are met

Process customer requests through utilization of the CRM tool

Manage and update the inventory system

Complete service orders

Process invoices and complete billing

Critical Qualifications/Competencies:
Have a minimum of 3 years’ experience in customer service

Bilingualism in French/English is mandatory

Detail oriented

Able to prioritize and multi-task at a high level

Able to solve problems analytically

Ability to adapt to change, in a competitive environment where priorities change frequently

Self-motivated, self-governing, and accountable

Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)

Basic accounting knowledge is an asset

Working Conditions:
Flexible schedules with alternating shifts to meet the needs of customers and the business

**Etes-vous sûr?**:

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