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Field Service Technician Ii

3 weeks ago

Montréal, Canada TekWisen Software Pvt. Ltd Full time

**Primary Responsibility**:

- Sound understanding of customer Project, IMAC, support, operations, and processes.
- Able to follow project instructions, communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers.
- Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.
- Demonstrated capability to achieve results accurately, on-time and meet or exceed Time-To-Task for project in a fast-paced, client-driven environment.
- Follow-up with project team/coordinators and end users to provide status updates as per guidelines and objectives of project, IMAC and break/fix services
- Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required.

**Education & Experience**:

- Associate’s (or equivalent) degree in Computer Science or Information
- Technology from a technical school
- Computer Science, Information Tech, or other related fields
- 1- 3 years

**Type of Experience**:

- Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
- Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
- Experience with multi-platform Windows O/S required
- Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
- Demonstrated capability to achieve results in a fast-paced, client-driven environment

**Special Certifications**:

- CompTIA A+ Certification
- Min 1 OEM Desk/Notebook
- Dell Enterprise
- Basic non-warranty repair skills training as assigned
- Cabling, Printers, Network, Servers

**Salary**: $25.00 per hour

Schedule:

- 8 hour shift