Technical Support Analyst

2 weeks ago

Peterborough, Canada Univerus Energy & Water Full time

As a Technical Support Analyst at Univerus, you will be responsible for providing technical assistance, troubleshooting, and resolving issues related to our products or services. Joining our dynamic team, you will have the opportunity to work alongside talented professionals and make a significant impact on our customers and the future of our organization.

At Univerus, our employees are the key to our success. We provide an environment that values growth, development, and collaboration. Expand your skills, seize new opportunities, and shape your career in a supportive and engaging setting. Your contributions will drive our continued growth.

We prioritize diversity and equality, celebrating unique perspectives and fostering an inclusive environment for all. Join our team and be part of an organization that values and promotes diversity at every level.

Role Details:

- Provide exceptional technical support to customers by promptly responding to inquiries and resolving issues efficiently.
- Diagnose and troubleshoot software, network, and system problems reported by customers.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues.
- Ensure proper documentation of customer interactions, technical solutions, and product knowledge base.
- Assist in testing and quality assurance of new software releases or updates.
- Contribute to the improvement of support processes and procedures to enhance customer satisfaction.
- Identify opportunities for product or process improvement based on customer feedback.
- Provide training and guidance to junior support staff when necessary.

Required Skills & Abilities:

- Proven experience as a Technical Support Analyst, Software Support Analyst or similar role.
- Proficiency in troubleshooting and resolving technical issues with relational databases.
- Familiarity with remote support tools and ticketing systems.
- Familiarity with MS SQL
- Excellent problem-solving and analytical skills.
- Exceptional customer service and communication skills, both verbal and written.
- Ability to work well under pressure and handle multiple priorities simultaneously.
- Self-motivated and proactive, with a customer-centric mindset and a passion for delivering exceptional client experiences.
- Bachelor's degree in a relevant field (e.g., Computer Science, Software Engineering, Information Technology) or equivalent work experience.

Bonus points if you have any of the following:

- Experience implementing complex Utility Billing/Customer Information Systems

  • Technical Support Lead

    4 days ago

    Peterborough, Canada Univerus Full time

    Note: This role is based in Canada, and will be fully remote from your home office (but may require occasional travel for business meetings). This is a full-time permanent position, for a minimum of forty hours per week. To be considered for this position you must have a legal right to live and work in Canada. **Responsibilities**: - Collaborate with...

  • Passport Business Analyst

    2 weeks ago

    Peterborough, Canada Canopy Support Services Full time

    **FULL-TIME, TEMPORARY (APPROX 18 MONTHS)** **PASSPORT BUSINESS ANALYST** **What We Can Offer You**: - Being a part of an engaged and caring work place - Contributing to our Strategic Directions and FOCUS Accreditation standards - Strong work/life balance with a work week of 35 hours with emphasis on working some evenings - Ability to work virtually during...

  • Passport Business Analyst

    2 weeks ago

    Peterborough, Canada Canopy Support Services Full time

    **What We Will Ask of You**: As a key member of our Passport team, our Passport Business Analyst plays an important role. On most days you’ll be managing invoices in accordance with PassportONE guidelines. You’ll be communicating with individuals awaiting services or funds with PassportONE on an ongoing basis while providing information and communication...

  • Business Analyst

    1 week ago

    Peterborough, Canada Diligenta Full time

    Locations: Edinburgh, Peterborough, Lynch Wood, Liverpool, Hybrid Business Analyst Salary: From £30,514-£38,143 per year Business Analyst Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to...

  • Business Analyst

    14 hours ago

    Peterborough, Canada Diligenta Full time

    Locations: Edinburgh, Peterborough, Lynch Wood, Liverpool, Hybrid Business Analyst Salary: From £30,514-£38,143 per year Business Analyst Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to...

  • Clinical Supervisor

    2 weeks ago

    Peterborough, Canada Canopy Support Services Full time

    **Who We Are**: At Canopy Support Services, we empower individuals to overcome barriers and live their best lives. Within a welcoming, safe, accessible environment, those with intellectual and developmental disabilities, Autism Spectrum Disorder (ASD), and Fetal Alcohol Spectrum Disorder (FASD) have access to individualized supports, resources, and...

  • Business Analyst

    2 weeks ago

    Peterborough, Canada Toaga DevWorks Inc. Full time

    **Business Analyst** Permanent | Full-Time Location: Hybrid in Peterborough ON, K9L 1C3 **Salary**: 80K to 90K **Position Summary** Toaga DevWorks Inc., a leading IT company specializing in custom business software development and consulting, is seeking a talented and experienced Business Analyst to join our growing team. This is an exciting opportunity...

  • Behaviour Consultant, Urgent Response

    7 days ago

    Peterborough, Canada Canopy Support Services Full time

    **What We Will Ask of You**: As a key member of our Autism Services OAP Urgent Response Services (URS) team, our Behaviour Consultant (BC) plays an important role. On most days you’ll be providing and overseeing ABA-based services within the URS framework to children/youth with Autism Spectrum Disorder (ASD). The BC delivers evidence-based behavioural...

  • Institutional Data Analyst

    6 days ago

    Peterborough, Canada Trent University Full time

    Job PurposeThe Institutional Data Analyst engages in the collection, analysis, interpretation and communication of institutional and market data for operational and strategic planning, decision making, assessment and reporting. They are responsible for transforming complex datasets and analysis into actionable information for strategic decision making at all...

  • Behaviour Consultant

    1 hour ago

    Peterborough, Canada Canopy Support Services Full time

    **Program**:OAP Urgent Response Services** **Position**:Behaviour Consultant** **Duration**:Full Time, Regular** **Vacancy: Replacement** **Salary**:Salary positioning is on the established grid and is pro‐rated to Canopy’s fiscal year,** **$56,876.88 ‐ $71,967.40** **What We Will Ask of You**: The BC provides short term applied behaviour...