Office Administrator/receptionist

24 hours ago

Lindsay, Canada HTM Insurance Company Full time

**Job Title**

Business Development Admin

**Reports To**

Business Development Manager

**Job Description Finalized**

February 3, 2025

By: Barb Dinnage

**Position Overview**

This position is part-time for up to 20 hours per week located at the Lindsay Office at 270 Kent Street. The core responsibilities of the Business Development Admin include customer service over the phone and in person to all insurers, agents, customers, and visitors of HTM Insurance. This role is also responsible for directing calls, managing all incoming and outgoing correspondence.

**Position Responsibilities**

**Reception and Switchboard (20%)**
- Telephone system
- Answer calls and transfer calls to the appropriate person
- Respond to general inquiries where possible
- Greet all incoming visitors to HTM; direct them to the appropriate person
- Process premium payment
- Ensure coverage of phones and desks

**Manage all Incoming and Outgoing Correspondence (20%)**
- Process mail and courier, and distribute it to the appropriate person
- Forward all faxes to the appropriate person
- Open envelopes forward bills, payments, and claims information to Cobourg by courier
- Take mail to the post office

**Additional Duties (10%)**
- Supply Orders
- Staples: office supplies
- Office Central: office supplies and printer paper
- Ensure the mail room is stocked with envelopes, paper and other supplies; restock cabinets where needed, and ensure the printer/photocopier is full of paper and toner
- Return empty ink cartridges
- Ensure tidiness and organization of the front desk, lobby, entrance areas, supply cabinet, and meeting room

**Administrative Support (50%)**
- Support for all HTM Business Development Dept.
- Tasks set up in Cognition+ system
- Abeyance support

**Asset**

**Education Level**

High School

College or University

**Major Subjects/**

**Specialties**

Business administration, computer skills, customer service

**Type of Experience**

Reception, Customer Service, Administration, Switchboard

**Years of Experience**

2 - 3 Years

**Knowledge required to perform duties**:
Computer skills

Understanding of the insurance industry for Mutuals

**Skills and abilities required to perform duties**:
Superior communication skills (written & verbal)

Time management and organizational skills

Superior customer services skills

Ability to manage multi-line switchboard

Ability to prioritize and meet deadlines daily

Flexibility

Ability to work effectively with a variety of people

**Equipment required to perform duties**:
Standard office equipment

**Key Relationships**

**Reports to**:
Business Development Manager

**Works with**:
All employees at HTM

**Line Manages**:
Nil

**External**

Agents

Policyholders

Third Party Contractors

Visitors to HTM

Suppliers/Vendors

Couriers/Canada Post

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