Receptionist

2 days ago

Lindsay, California, Canada Living Water Clinic Full time


Job Title: Receptionist

Location: Lindsay, California

Position Overview:

We are seeking a Receptionist for our Lindsay location. This role is critical as the first point of contact for patients and plays a key role in delivering excellent customer service both over the phone and in person. The ideal candidate will be friendly, detail-oriented, and skilled in handling various administrative tasks. 

Responsibilities:

  • Perform day-to-day administrative functions including word processing, copying, filing, faxing, answering phones, and data entry.
  • Provide information to callers and direct them to the appropriate department; ensure phone coverage at all times.
  • Welcome and greet patients, clients, and visitors, determine the purpose of their visit, and direct them accordingly.
  • Schedule patient appointments, manage patient flow, and ensure timely service based on established protocols.
  • Screen patients for updated information and provide necessary details about what to bring to their appointment.
  • Adhere to safety and security protocols; maintain confidentiality of restricted areas, keyless entry codes, and computer passwords.
  • Maintain organized and neat front-desk and waiting areas, office files, and other administrative areas.
  • Inform patients of any outstanding balances and request payment as needed.
  • Confirm patient appointments by calling daily and verify methods of payment.
  • Handle patient complaints with diplomacy, resolve conflicts, and refer issues to designated personnel as required.
  • Attend department staff and clinical meetings.
  • Perform other related duties as assigned.

Requirements:

  • High school diploma or equivalent required; one year of medical receptionist experience in a comparable healthcare setting required.
  • Reliable transportation to travel between multiple clinic sites as needed.
  • Bilingual in English and Spanish; additional language skills are a plus.
  • Strong customer service and interpersonal communication skills, with a high degree of diplomacy and tact.
  • Intermediate to advanced phone skills and the ability to manage multiple tasks efficiently.
  • Knowledge of basic math, modern office procedures, and computer data entry with a typing speed of at least 45 WPM.
  • Proven ability to handle confidential information under HIPAA standards and work well under pressure.
  • Flexible and adaptable to changing departmental needs.

Personal Qualities:

  • Friendly and approachable with a professional demeanor.
  • Strong problem-solving skills and ability to handle diverse patient needs.
  • Commitment to delivering exceptional customer service and maintaining patient confidentiality.

Skills:

  • Proficient in handling phone systems and office equipment.
  • Excellent organizational skills and attention to detail.
  • Ability to multitask and prioritize effectively.
  • Strong verbal and written communication skills.

Physical Requirements:

  • Must be able to sit or stand for extended periods.
  • Ability to lift up to 15 pounds.
  • Must be able to communicate clearly with patients and staff in person and over the phone.

We Offer:

  • Competitive Salary
  • Health, Dental, Vision Insurance
  • 401(k) Matching
  • Paid Time Off

Our organization is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

 

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