Receptionist

Job Title: Receptionist

Location: Lindsay, California

Position Overview:

We are seeking a Receptionist for our Lindsay location. This role is critical as the first point of contact for patients and plays a key role in delivering excellent customer service both over the phone and in person. The ideal candidate will be friendly, detail-oriented, and skilled in handling various administrative tasks. 

Responsibilities:

• Perform day-to-day administrative functions including word processing, copying, filing, faxing, answering phones, and data entry.
• Provide information to callers and direct them to the appropriate department; ensure phone coverage at all times.
• Welcome and greet patients, clients, and visitors, determine the purpose of their visit, and direct them accordingly.
• Schedule patient appointments, manage patient flow, and ensure timely service based on established protocols.
• Screen patients for updated information and provide necessary details about what to bring to their appointment.
• Adhere to safety and security protocols; maintain confidentiality of restricted areas, keyless entry codes, and computer passwords.
• Maintain organized and neat front-desk and waiting areas, office files, and other administrative areas.
• Inform patients of any outstanding balances and request payment as needed.
• Confirm patient appointments by calling daily and verify methods of payment.
• Handle patient complaints with diplomacy, resolve conflicts, and refer issues to designated personnel as required.
• Attend department staff and clinical meetings.
• Perform other related duties as assigned.

Requirements:

• High school diploma or equivalent required; one year of medical receptionist experience in a comparable healthcare setting required.
• Reliable transportation to travel between multiple clinic sites as needed.
• Bilingual in English and Spanish; additional language skills are a plus.
• Strong customer service and interpersonal communication skills, with a high degree of diplomacy and tact.
• Intermediate to advanced phone skills and the ability to manage multiple tasks efficiently.
• Knowledge of basic math, modern office procedures, and computer data entry with a typing speed of at least 45 WPM.
• Proven ability to handle confidential information under HIPAA standards and work well under pressure.
• Flexible and adaptable to changing departmental needs.

Personal Qualities:

• Friendly and approachable with a professional demeanor.
• Strong problem-solving skills and ability to handle diverse patient needs.
• Commitment to delivering exceptional customer service and maintaining patient confidentiality.

Skills:

• Proficient in handling phone systems and office equipment.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize effectively.
• Strong verbal and written communication skills.

Physical Requirements:

• Must be able to sit or stand for extended periods.
• Ability to lift up to 15 pounds.
• Must be able to communicate clearly with patients and staff in person and over the phone.

We Offer:

• Competitive Salary
• Health, Dental, Vision Insurance
• 401(k) Matching
• Paid Time Off

Our organization is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.