Automotive Service Manager

Job description

**Volvo Cars Oakville** is looking for an **Experienced** **Service Manager** to join their team. The service manager is responsible for overseeing the dealership's service department, monitoring all service processes, developing and building a service team, and ensuring that each customer receives excellent service.
- **Responsibilities**:

- Manage the day to day service workflow
- Direct and schedule activities of all team members
- Handle escalated customer complaints
- Establish processes and standards to ensure customer satisfaction and efficient operations.
- Actively manage and improve all measured performance indicators including gross sales, profitability, loyalty, CSI etc.
- Forecast and set goals and objectives for the service department.
- Develop and execute effective marketing campaigns.
- Liaise and manage relationships with factory representatives.
- Collaborate and other department mangers to effect efficient operations.
- Supervise and keep record of shop equipment.
- Other duties as required.

**Requirements**:

- Maintain a positive attitude while leading a team of 8 or more service Associate's in an efficient and productive manner
- Anticipate service associate needs using proper leadership techniques and proven problem-solving methods
- Have a full working knowledge of the service associate handbook to respond to every customer and service associate inquiry
- Manage all external service providers and review yearly contracts as needed to be able to maximize profitability
- Monitor top tier customer problems to ensure a high level of response time and proper problem resolutions
- Understand how to make changes to the company knowledge base to anticipate the needs of your team
- Develop a standard operating procedure handbook and a marketable service catalog for customers
- Monitor time cards and maintain fair schedules while tracking the calendar for holidays and emergency changes

**Qualifications for Service Manager**
- Must be comfortable being on the service floor and on your feet for six to seven hours per day while monitoring service Associate's
- Demonstrated ability to work solo as well as being a strong leader, overseeing an entire department of at least five employee
- Must be an excellent communicator and speaker both online in written interactions, and face-to-face customer service interactions
- Demonstrated ability and proven track record of effective marketing campaigns and employee management
- Must be a CSI (Customer Satisfaction Index) leader and ensure customers are please with the level of service expected.
- Must live no more than 45km away from t
- Must understand New Vehicle Warranty process, rules and systems applicable to a new car dealership.
- Must have own transportation.
- Must have a valid G-Driver License and clean driving record.
- 310S Mechanical License and automotive repair experience preferred.
- Must be able to follow establishes processes and develop new ones as the Automotive business changes and evolves.
- Luxury European car experience preferred but not essential.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Commission pay

Ability to commute/relocate:

- Oakville, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Service Manager: 4 years (required)
- New Car Dealership: 5 years (required)

Work Location: One location