Automotive Service Manager

2 weeks ago

Oakville, Canada Maserati Alfa Romeo of Oakville Full time

**Qualifications**
- Extremely knowledgeable in all aspects of an automotive service environment
- Strong decision making and multi tasking abilities
- Ability to manage, motivate, evaluate, develop, and direct staff
- Customer contact experience required
- 5+ years experience in an automotive service management role

**Responsibilities**
- Forecasts goals and objectives for the department and strives to meet them.
- Hires, trains, motivates, counsels and monitors the performance of all service department staff.
- Prepares and administers an annual operating budget for the service department.
- Maintains reporting systems required by general management and the factory.
- Attends managers meetings.
- Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
- Strives for harmony and teamwork within the department and with all other departments.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Accounts for all documents; ensures that none are missing, and all are processed correctly.
- Directs and schedules the activities of all department employees.
- Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
- Monitors technicians' daily productivity reports and corresponding payroll records.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Handles customer complaints immediately and according to dealership's guidelines.
- Other tasks as required

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- RRSP match
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Oakville, ON L6L 6R5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Service Manager (Automotive): 5 years (required)

Work Location: In person

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