Automotive Service Advisor

**Summary**

Unique opportunity for a high energy, team oriented automotive service professional to join our company. We are transforming the automotive service world by connecting with clients virtually through Messenger and our online portal to assist them with booking appointments at local shops in their area. This is an on-site position located in an office setting in Oakville, ON. Great pay with bonuses and commissions and room to grow into leadership and management positions. Hiring immediately

**Job Overview**
In this role, you will serve as the primary point of contact for customers seeking automotive services, ensuring a seamless and positive experience. Your expertise in automotive repair and exceptional customer service skills will be crucial in guiding customers through their service needs and upselling additional services when appropriate.

**About Us**

At autologiQ, we're revving up the automotive industry with our client-first approach and a commitment to excellence We’re not just another service provider; we’re a fun-loving team that believes in collaboration, innovation, and delivering exceptional experiences for our clients. If you're ready to join an exciting, thriving business where your contributions truly matter, keep reading

**Purpose**

The **Automotive Service Advisor** plays a vital role in delivering an exceptional customer experience, acting as a trusted liaison between clients, technicians, and service providers. This position ensures smooth communication, precise service recommendations, and top-tier support, reinforcing autologiQ’s commitment to quality and customer satisfaction.

**Key Accountabilities**
- **Service Recommendations** - Provide clear and friendly explanations of recommended services and repairs to ensure customers feel informed and valued.
- **Collaboration & Coordination** - Work closely with service provider locations and technicians, facilitating smooth communication and keeping customers updated throughout the process.
- **Appointment & Estimate Management** - Prepare estimates, schedule service appointments, and maintain organized workflow with efficiency.
- **Follow-Up & Relationship Building** - Check in with customers post-service to ensure satisfaction and address any additional questions, fostering lasting relationships with autologiQ.
- **Industry Knowledge & Professional Growth -** Stay up-to-date on industry trends, new products, and service techniques to continuously enhance customer support and expertise.

**Success Profile**
- High school diploma or equivalent is usually the minimum requirement.
- Post-secondary training in automotive service technology or a related field is often preferred.
- Automotive Service Excellence (ASE) certification, will be considered an asset
- Minimum 5 years’ experience as an Automotive Service Advisor in the automotive aftermarket or dealership environment; or equivalent experience in automotive repair, sales, or customer service is highly valued.
- Possessing a 310S certification will command a premium in remuneration.
- Strong communication and interpersonal skills to build trust and rapport with customers.
- Exceptional problem-solving abilities with a keen eye for detail.
- A solid understanding of automotive systems and repairs.
- Ability to thrive in a fast-paced environment, multitasking efficiently.
- Proficiency with automotive diagnostic software and computer systems.
- Organizational skills for managing appointments, estimates, and follow-ups.
- Technical knowledge of automotive systems and diagnostic tools.
- Computer literacy, especially with automotive software and scheduling systems.

**Rewards & Benefits**
- Competitive salary + commission incentives that recognize your contributions.
- Comprehensive benefits package including health, dental, and retirement plans.
- Ongoing training & professional development opportunities.
- A vibrant and supportive work environment where teamwork and innovation thrive.
- Exclusive employee discounts on services and products to keep your vehicle running smoothly.

**Job Types**: Full-time, Permanent

Pay: $60,000.00-$90,000.00 per year

Additional pay:

- Commission pay

**Benefits**:

- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Monday to Friday

**Education**:

- Secondary School (required)

**Experience**:

- automotive industry: 2 years (preferred)
- Customer service: 5 years (preferred)

Work Location: In person