Monitoring Center Security Supervisor

2 weeks ago

Mississauga, Canada Stealth Monitoring Full time

**Position Summary**

Our Monitoring Center Security Supervisor is at the heart of our business. They are passionate about the work we are doing and require nothing less than perfection from themselves and their team. Our reputation depends on it. Our Monitoring Center Security Supervisor (Overnight) is tasked with the management of our operations during their shift as it pertains to the monitoring center and its operators as well as any peripherals at clients’ sites.

**Key Duties/Responsibilities**
- Attain proficiency in the Detexi Video Management Software utilized to monitor client sites
- Ensure proper support for all Monitoring Queues
- Conduct video guard tours and immediate response to Detexi alarms when required
- Coordinate responses to identified security events on a client’s site and contact the appropriate emergency service(s) to respond to a verified security event as needed
- Coordinate with installation and service department for all submitted service tickets of camera utilization/addition including the visibility on the site during nighttime
- Ensure proper camera direction, PTZ/fixed cameras/motions functionality
- Ensure that computers and monitors in complete functionality, preparing station with daily monitoring updates, and ensure DETEXI and Virtual Machine are operational
- Maintain up-to-date knowledge of, and adhere to, site protocols
- Check to ensure all systems are online, noting any malfunctions, and notify the monitoring center manager of all issues
- Maintain accurate records of all incidents on a site and prepare incident reports for any security events
- Provide written and/or electronic information and updates for relieving personnel or incoming shift(s)
- Know and adhere to all current company policies, procedures and protocols and any others which the company may introduce or revise from time to time
- Attend court to testify when required
- Provide direction, training, guidance, and support to those that fall directly under your supervision
- Work towards developing best business practices for the monitoring center
- Perform other duties as assigned

**Core Competencies**
- Good leadership skills
- Good oral and written communication skills to support and train staff on technical matters, document policies and procedures, liaise with clients, etc.
- Remain alert at all times during your hours of employment
- Retain the ability to sit for long periods of time while carrying out monitoring function
- Ability to respond quickly and decisively to potential security situations
- Excellent team orientation
- Ability to be flexible in assuming assigned shifts
- Self-motivated and committed to constant learning
- Excellent customer service orientation
- Ability to maintain confidentiality
- Computer literate and excellent knowledge of video monitoring software used
- Highly detail-oriented to ensure that all work performed is of the highest quality and meets all internal and external policy and procedural requirements

**Qualifications**
- Completion of a post-secondary degree in a related field or comparable work experience
- Previous experience in a customer service or related role, involving considerable judgment and detail orientation
- Bilingual in English and French an asset

**Working Conditions**
- Office environment
- Flexibility in work schedule
- Must be available to work rotational shifts
- Must be able to work 12 hr shifts

  • Security Video Monitoring Team Lead

    2 days ago

    Mississauga, Canada Stealth Monitoring Full time

    Position Summary Stealth Monitoring offers exciting in-office positions allowing us to provide exceptional remote services to our customers. Our Monitoring Centre Team Leads are a part of our supervisor team at the heart of our business. They are passionate about the work we are doing and require nothing less than perfection from themselves and their team....

  • Security Video Monitoring Operator

    7 days ago

    Mississauga, Canada Stealth Monitoring Full time

    **Position Summary** Our Operators are the heart and soul of our operation. They are passionate about our services and reputation and understand that Stealth can only continue to grow with their continued dedication. They are extremely detail-oriented and are effective communicators; working collaboratively with their peers and managers to deliver superior...

  • Security Video Monitoring Operator

    2 weeks ago

    Mississauga, Canada Stealth Monitoring Full time

    Position Summary Stealth Monitoring offers exciting in-office positions allowing us to provide exceptional remote services to our customers. Our Operators are the heart and soul of our operation. They are passionate about our services and reputation and understand that Stealth can only continue to grow with their continued dedication. They are extremely...

  • Security Video Monitoring Operator

    2 weeks ago

    Mississauga, Canada Pride Group Logistics Full time

    Position Summary Our Operators are the heart and soul of our operation. They are passionate about our services and reputation and understand that Stealth can only continue to grow with their continued dedication. They are extremely detail-oriented and are effective communicators; working collaboratively with their peers and managers to deliver superior...

  • Mobile Security Supervisor

    1 week ago

    Mississauga, Canada Allied Universal Full time

    Mobile Security Supervisor **Overview**: We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold...

  • Security Supervisor

    2 weeks ago

    Mississauga, Canada Synergy Protection Group Inc. Full time

    Synergy Protection Group Inc. is looking for experienced and dedicated Site Supervisor, to join our exciting, hard working and growing team in Mississauga, Ontario. **Job Duties**: - Investigates security breaches, incidents, and other alarming behavior - Completes reports by recording observations, information, occurrences, and surveillance activities -...

  • Security Guard Supervisor

    2 weeks ago

    Mississauga, Canada FALCON SECURITY SERVICES Full time

    Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year - **Tasks**: - Be the point of contact when in need to handle emergency situations - Ensure smooth operation of computer equipment and machinery - Monitor quality and production levels - Resolve work problems, provide technical advice and recommend measures...

  • Mississauga Hospital

    1 week ago

    Mississauga, Canada Paladin Security Full time

    Mississauga Hospital - Full Time Security Team Lead **Position**: Security Team Lead **Site**: Mississauga Hospital **City**: Mississauga **Status**: Full Time **Hours**: Rotating Continental (0600 - 1800 / 1800 - 0600) **Pay Rate**: $23.08 - $25.38 / an hour (based on leveling system) Get hired in healthcare Security! Start here! Steps to get your...

  • Credit Valley Hospital

    1 week ago

    Mississauga, Canada Paladin Security Full time

    Credit Valley Hospital - Full Time Security Team Lead **Position**: Security Team Lead **Site**: Credit Valley Hospital **City**: Mississauga **Status**: Full Time **Hours**: Rotating Continental (0600 - 1800 / 1800 - 0600) **Pay Rate**: $23.08 - $25.38 / an hour (based on leveling system) Get hired in healthcare Security! Start here! Steps to get...

  • Security Supervisor

    1 week ago

    Mississauga, Canada Securitas Canada Ltd. Full time

    Securitas is a global leader in the security industry and has been providing security services since 1899. With over 8,000 employees in 25 District offices across Canada, and 370,000 employees globally, we possess the experience and knowledge to offer a broad range of expert services including: On-site Guarding, Mobile Patrol Guarding, Leading Technology...