Desktop Technician

**Overview**

**Core Responsibilities**
- **Technical Support and Troubleshooting**:

- Provide timely desktop support to staff and students, resolving hardware and software issues on-site and remotely.
- Diagnose and troubleshoot system errors, connectivity issues, software malfunctions, and hardware failures.
- Respond to user inquiries through ticketing systems, maintaining accurate documentation of issues and solutions.

**Hardware and Software Maintenance**
- Conduct routine maintenance, updates, and optimization of desktops to ensure smooth operations.
- Coordinate with IT for software licensing and renewals, ensuring compliance with VFS policies.

**Asset Management**
- Maintain an inventory of all hardware and software assets, tracking deployment and retrieval to prevent loss.
- Work with the People & Culture and Facilities teams to deploy and collect/recall IT equipment

**Network and Security Compliance**
- Ensure desktop systems comply with VFS’s IT security protocols, including password policies, encryption, and anti-virus measures.

**Support for Events and Presentations**
- Assist in setting up IT and AV equipment for school events, presentations, and training sessions as needed
- Provide technical assistance during events, ensuring equipment functions smoothly throughout.

**Collaboration with IT and Facilities**
- Work closely with the IT department to escalate advanced issues and support broader IT projects, such as system upgrades or network enhancements.
- Coordinate with Facilities for workstation setups, moves, or any changes to physical workspace that impact IT equipment.

This role requires technical expertise, attention to detail, and strong customer service skills, as the Desktop Technician is critical to the seamless functioning of staff and student technology at VFS.

**Skills**
- Proficiency in Windows operating systems is essential, secondary systems would be an asset.
- Experience with firewall management and network security protocols.
- Strong background in help desk support and desktop support functions.
- Familiarity with VPN technologies and configurations.
- Ability to communicate technical information clearly to non-technical users.
- Strong problem-solving skills and attention to detail.
- Experience with ticketing systems such as Remedy is a plus.

Join our team as a Desktop Technician where you can make a significant impact on our users' experience while enhancing your technical skills in a supportive environment.

**A day in the life of Vancouver Film School**

There is no such thing as an ordinary day when you work at Vancouver Film School. It’s a creative and fast-paced environment where you’re part of recruiting and educating the next generation of actors, filmmakers, video game developers and creative thinkers. Our unique culture is all about celebrating the pure passion and unwavering perseverance of our students as they go through their own amazing personal journeys towards a career in the entertainment arts. Constantly evolving and updating to meet industry demands, VFS believes results matter, and that extends from our classrooms and experienced faculty to our hard-working support departments — and well beyond.

The scope and depth of our mission is what makes it vital for us to seek out diverse perspectives, innovation, resourcefulness, and navigational expertise. This is why our team represents countless different nations, lived experience, and people of all journeys. Diversity is our number one strength at VFS. We are successful when we are equal. If this speaks to you, we encourage you to inquire about opportunities with us, today.

Pay: $60,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Help desk: 1 year (required)
- Desktop support: 2 years (required)

Work Location: In person

Expected start date: 2024-11-15