Desktop Support Technician

Desktop Support Technician - Modern Workplace - Onsite in **Vancouver, BC**

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

**About this role**

**What you’ll do**
- Onsite deskside support to customers.
- Provides software, hardware and networking support for desktops and laptops.
- Installs, maintains, upgrades, troubleshoot and repair PCs and associated software, networks peripherals.
- Provide provisioning assistance for mobile devices including mobile phones and tablets.
- Verifies and approves operational quality of system equipment.
- Advice and instructs customers in operation and maintenance of Desktop hardware system & other equipment.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
- Acts as a liaison with customers on administrative and technical matters for assigned projects.
- Performs analysis and prepares reports on system problem trends and issues.
- Ability to assist, maintain, troubleshoot, and repair audio / video / teleconferencing equipment.
- 2+ years of experience in a hands-on desk side support role required. Proficient with PC hardware repair and can troubleshoot/resolve Microsoft Office software and latest Windows operating system issues Windows 10, Windows 11.
- Excellent analytical, communication and customer service skills required.
- CompTIA A+, Lenovo, Dell, Microsoft, Apple, HP and other manufacturer certifications will be a plus.
- Providing client facing onsite deskside support. in-call phone/live chat diagnostics and troubleshooting and accurately documenting all incidents & problems issues.
- Initiate IT service management workflow process ensuring tasks are assigned to the appropriate areas.
- Computer building background experience preferred.
- Support Windows 10, 11 in a Domain Environment, Office 365, Active Directory, Azure Active Directory, Intune, 2FA, VPN. Microsoft Teams, Adobe Reader, Service Now, Encryption/ decryption & system imaging software,
- Mobile device management experience, IOS, Android.
- Ensures customer satisfaction throughout the service delivery transaction.

**Work Environment**
- Office environment
- Regular Monday - Friday, 8AM - 5PM support.
- May require weekend work
- May require shift work
- Business Casual dress code

**Who you are**
- Able to lift to 50 lbs. is strongly preferred
- High school diploma or G.E.D.
- 2 or more years of onsite desktop support experience
- Experience working with the company's hardware, software, and equipment products
- Experience working with customer technology and support requirements

**Must have skills**
- Interpersonal and communication skills to interact with customers and team members
- Time management and organization skills to balance and prioritize work
- Analytical and problem-solving skills
- Ability to resolve complex hardware/software and equipment problems
- Ability to provide guidance to other field engineers
- Team player

**Job Types**: Full-time, Permanent

Pay: From $55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- IT support: 2 years (required)
- Windows: 2 years (required)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: In person