Desktop Support Administrator

**OUR STORY**:
For more than 35 years, Bardel Entertainment has been growing and evolving, yet at our core, we remain grounded in the creative roots of the craft of animation. Our pursuit of fresh ideas, techniques, and technologies is driven by the belief that together, through creativity and collaboration, we can accomplish anything If you want to be part of an environment that empowers you to experiment, learn, and contribute to exciting projects, come and join us.

**Requirements**:
Description
We are seeking a proactive and experienced Desktop Support Administrator to join our Vancouver studio team. Reporting to the VP of Technology, you’ll play a key role in maintaining and improving our desktop infrastructure across studio locations while supporting both on-site and remote employees. This position is ideal for someone who thrives in a creative, fast-paced environment and is passionate about delivering top-tier technical support.

What You Will Be Doing:

- Monitor and manage service desk queues, ensuring timely resolution or escalation of support tickets
- Provide advanced technical support for desktops, workstations, and peripheral hardware used by production staff and artists, both on-site and remotely
- Configure, deploy, and maintain desktop systems, including Windows, macOS, and Linux environments
- Administer user accounts, permissions, and group policies through Active Directory
- Collaborate with senior IT staff to support and improve the studio’s network, storage, and endpoint systems
- Implement and document standardized desktop imaging, deployment, and patching processes
- Ensure proper documentation of support procedures, system configurations, and user guides
- Help support Teradici, TGX, VPNs, and other remote access tools
- Participate in on-call rotations and provide after-hours support as needed
- Identify areas for improvement in desktop support processes and recommend solutions
- Mentor and assist junior support staff, fostering growth within the team
- Perform other IT duties and special projects as assigned

What You Bring With You:
- 3+ years experience in desktop support or IT administration, preferably in a VFX, Animation, or creative production environment- Strong knowledge of Windows 10/11, Active Directory, and user/workstation administration- Working knowledge of macOS and Linux (RHEL/CentOS/Ubuntu preferred)- Familiarity with remote desktop and virtualization tools such as Teradici, TGX, or similar- Excellent problem-solving skills with the ability to troubleshoot hardware/software/network issues efficiently- Outstanding communication and interpersonal skills, with a strong focus on customer service- Experience with software deployment tools and imaging systems (e.g., MDT, Clonezilla, etc.)- Strong documentation habits and attention to detail- Ability to lift and move equipment up to 50 lbs- Self-motivated and adaptable, with a collaborative approach to team success- Passionate about technology, process improvement, and maintaining high standards of service- Willingness to work flexible hours and support rotating on-call shifts- Commitment to the studio’s values of diversity, creativity, inclusion, and continuous growth

**Benefits**

**Pay Range**: CAD $ 1300 - 1500$ per week

This salary range reflects our current expectations for these roles as of this posting’s date. Your final salary offer will consider various key factors, including your education, qualifications, certifications, experience, skills, geographical location, as well as the needs and requirements of the business.

Flexible work environment, Extended Health and Wellness from day 1, RRSP matching are just some of the benefits. For more details, check out our website.

**At Bardel, we recognize that flexibility is key to doing great work.** Our hybrid work environment is a valued perk designed to support individual accountability and empower our teams to work where they’re most productive. We offer the choice to work remotely, balanced with intentional in-person time for collaboration, creativity, and team building. **This role requires in-studio attendance at our Vancouver studio during onboarding and predetermined Rush Weeks.