Front Desk Agent

At INNHotels, we bring Canada's vibrant tourism, culture, and history to life for our guests, and it all starts with our fantastic team. Our success in hospitality, sustainability, and community development is powered by passionate individuals like you.

Are you a positive, self-driven adventurer looking for a thrilling change? Do you love working with a team and inspiring others? If you're ready for outdoor adventures and meeting amazing new people, join us at _Copper Point Resort_ and the _Invermere Inn & Suites _in the breathtaking _Columbia Valley_. Let's create unforgettable experiences together

**JOB SUMMARY**:
As a team our goal is to create an unforgettable, picture-perfect experience for our guests. Your role in that goal is very important At Copper Point Resort, our Guest Service Team wears most of the hats of a traditional hotel - from reservations specialist to activities director; we do it all.

**JOB RESPONSIBILITIES**:

- Responsible for the Check in and Departure of hotel guests;
- Answer the hotel phone, both internal and external calls;
- Be an expert on local and onsite services and be able to provide information about them;
- Use accurate accounting and cash handling procedures;
- Respond promptly and appropriately to guest requests;
- Communicate very effectively with all other departments within the hotel;
- Maintain an accurate inventory of rooms, reservations, and room assignments;
- Represent the culture of Copper Point Resort and build repeat guests;
- Perform other related duties as required by management;

**QUALIFICATIONS**:
You are a team player who is excited to create a great experience for the guests Copper Point Resort You are positive, driven and have a 'glass half full' outlook on life. Your other traits include:

- A passion for customer service and a strong attention to detail;
- Energetic, flexible, reliable, respectful, hands-on individual with initiative and integrity;
- Ability to work under pressure in a fast-paced work environment;
- Excellent organizational, communication and interpersonal skills;
- Friendly and pleasant demeanor, courteous, self-motivated, and professional.

**REQUIREMENTS**:

- Ability to work efficiently with mínimal supervision, independently and as part of a team;
- Ability to work different shift hours, and stand for an entire shift;
- Good computer skills; knowledge of Webrez Pro is preferred, but not a must;
- Previous Front Desk and/or Customer Service experience is preferred;
- Relevant education and experience in a hospitality or tourism setting is preferred.

**WHO WE ARE**:

- Copper Point Resort is part of INNHotels, a family of independent hotels. We have properties in Canmore, Jasper, Stony Plain, Grande Cache, Valemount and Invermere.

**WHAT WE OFFER**:

- A great work environment with opportunities for development and career advancement within Copper Point Resort and the INNHotels family of hotels;
- A competitive compensation package;
- Staff events and seasonal discounts on local adventure activities;
- Hotel Discounts as part of the INNHotels family of hotels;
- Staff accommodation available

This is a fantastic opportunity to gain valuable experience and be part of a dynamic team. If you're ready to make a difference and enjoy a rewarding role, we want to hear from you

hp

**Job Types**: Full-time, Permanent

Pay: $18.00-$19.00 per hour

**Benefits**:

- Company events
- Discounted or free food
- On-site parking

Schedule:

- Day shift
- Evening shift
- Every Weekend
- Holidays
- Morning shift
- Night shift

Application question(s):

- Please note that we DO NOT offer LMIA or sponsorship for this role. Do you require LMIA or sponsorship to work in Canada?

**Experience**:

- Hotel Front Desk: 1 year (preferred)

Work Location: In person