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Assistant Front Office Manager

2 weeks ago

Invermere, Canada INNhotels Full time

At INNHotels, we bring Canada's vibrant tourism, culture, and history to life for our guests, and it all starts with our fantastic team. Our success in hospitality, sustainability, and community development is powered by passionate individuals like you.

Are you a positive, self-driven adventurer looking for a thrilling change? Do you love working with a team and inspiring others? If you're ready for outdoor adventures and meeting amazing new people, join us at _Copper Point Resort_ and the _Invermere Inn & Suites _in the breathtaking _Columbia Valley_. Let's create unforgettable experiences together

**Position Overview**:
The Assistant Front Office Manager assists the Front Office Manager in overseeing the daily operations of the Rooms division for our dual properties in Invermere, B.C.

**Key Responsibilities**:
While leading your team at this property, you will be empowered to embrace the following duties, as well as other duties communicated by Management:
**Day-to-day operations**:

- Maintain an accurate inventory of rooms, reservations, and room assignments.
- Serve as Front Office liaison with Housekeeping and Maintenance to manage and block guest rooms as necessary.
- Communicate room’s challenges/inventory concerns to front office team daily.
- Coordinate projects and activities, maintaining correct inventory of on-going rejuvenation projects in MMS (i.e. mattress, sofa, T.V. replacements in guest rooms)
- Attending telephone calls and monitor IA concierge.
- Respond promptly and appropriately to guest requests.
- Communicate effectively with all other departments within the hotel.
- Stand-in for any member of staff that is unavailable to carry out their duties to prevent service disruptions.
- Other duties as assigned by management.

**Providing great guest experiences**:

- Meeting and greeting guests with a warm welcome
- act as the “face” of the resort.
- Ensure guest satisfaction is a top priority, with all departments consistently delivering exceptional service.
- Being attentive to guests’ needs and wishes, taking opportunities to optimize the guest experience.
- Listen to customers’ feedback and ensure that the complaints are addressed efficiently and effectively.
- Represent the culture of INNHotels and build repeat guests.
- Other duties as assigned by management.

**Qualifications**:
You are a team player who is excited to create a wonderful experience for the guests of INNHotels You are positive, driven and have a 'glass half full' outlook on life.

Your other traits include:

- A passion for customer service and a strong attention to detail.
- Energetic, flexible, reliable, respectful, hands-on individual with initiative and integrity.
- Ability to work under pressure in a fast-paced work environment.
- Excellent organizational, communication and people skills.
- Friendly and pleasant demeanor, courteous, self-motivated, and professional.
- Ability to work efficiently with mínimal supervision, independently and as part of a team.
- Ability to work different shift hours and stand for an entire shift.

**Required Skills**:

- Strong computer skills: knowledge of WebRezPro PMS is preferred, but not necessary.
- 3+ years of previous Front Desk, Housekeeping and/or Customer Service experience is required.
- 2+ years of previous Leadership experience is required.
- Relevant education and experience in a hospitality or tourism setting is preferred.

**WHO WE ARE**:

- Copper Point Resort is part of INNHotels, a family of independent hotels. We have properties in Canmore, Jasper, Stony Plain, Grande Cache, Valemount and Invermere.

**WHAT WE OFFER**:

- A great work environment with opportunities for development and career advancement within Copper Point Resort and the INNHotels family of hotels;
- A competitive compensation package;
- Staff events and seasonal discounts on local adventure activities;
- Hotel Discounts as part of the INNHotels family of hotels;
- Staff accommodation available

**Job Types**: Full-time, Permanent

Pay: $21.00-$23.00 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Vision care

Application question(s):

- We DO NOT offer LMIA, sponsorship, or PR assistance. Do you require LMIA, sponsorship, or PR assistance to work in Canada?

**Experience**:

- Hotel Front Desk: 3 years (preferred)
- Hospitality: 3 years (preferred)
- Leadership: 2 years (preferred)

Work Location: In person