Reception and Accounting Coordinator

**Location**: Victoria Clinic, On site

**Work Schedule**: 7:15am - 3:15pm, 5 days a week, including weekends and holidays (37.5 hours)

**Overview**:

- Supporting the Vision, Values, Purpose, and Commitment of Olive Fertility Centre:_

Reporting to the Clinic Manager, the Reception & Accounting Coordinator is pivotal to the organization - this being the first voice and experience our patients encounter. You will be responsible for delivering the highest level of customer service to Olive patients. This full-time position requires a motivated, energetic, self
- directing individual able to work in a busy, professional, multi-tasking environment. You are required to provide exceptional patient centered care in a friendly, calm, personable manner, and be able to work accurately and efficiently while interacting effectively and in a supportive manner to all Olive’s diverse patients.

**Key Areas of Involvement Include**:
**Reception**:

- Greet and check-in patients as they enter the clinic.
- Take webcam photos of all new patients and ensure they are accurately set up in the patient’s demographics folder in the company Electronic Medical Records program.
- Answer and triage all incoming calls with a pleasant, accommodating, and professional demeanour.
- Provide referral and clinic facility information to callers ensuring correct information is imparted in a professional, caring manner.
- Arrange courier service for pickups.
- Accept and confirm delivered packages; including verifying all supplies are present and notifying the Finance Department of any missing items.
- Medi-tran courier; keeping accurate records of items sent.
- Retrieve all overflow voice message calls.
- Monitor corporate coffee machine - call in for servicing as needed.
- Appointment confirmations (No chart prep)
- Tracking down reports and test results and scanning into charts as needed
- Obtaining male partner PHN when needed
- After consultation requisition uploading
- Scanning all paper reports/results/consents for Victoria patients
- Scanning and updating status for Electronic Communication Consents
- Document management Chart transfers, Prenatal Referrals - Victoria Patients
- Other duties as required.

**Accounting**:

- Interact with patients daily.
- Perform patient financial orientations.
- Process patient payments in accounting system and using POS.
- Process payments at Reception & Pharmacy
- Prepare invoices for services and prescriptions.
- Assist with collections.
- Assist with preparation of day sheets/daily revenue collections and outstanding invoices.
- Liaison with other staff members
- Communicate and coordinate with Olive accounting department.
- Other duties as required.

**Qualifications**:
**Education, Training and Experience**:

- Grade 12 graduation.
- Minimum of two (2) years of related experience.
- Previous experience working in a medical office is an asset.
- Previous accounting experience is an asset.

**Skills and Abilities**:

- Ability to work quickly and accurately in all areas of responsibility.
- Professional, polite, friendly demeanour and ability to put patients at ease.
- Proficiency with MS Office
- Ability to communicate effectively both verbally and in writing.
- Ability to work independently and as a member of a multi-disciplinary team.
- Acute awareness of confidentiality and the need to keep all patients and personnel based discussions to areas away from patients.
- Physical ability to perform the duties of the position.
- Punctual - ready and physically performing required tasks at the start of each shift.

**Job Types**: Full-time, Permanent

Pay: From $25.00 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Victoria, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Medical office: 1 year (preferred)
- Reception: 2 years (preferred)

Work Location: In person