Community Engagement Coordinator

**Community Engagement Coordinator & Reception**

Victoria West Community Association

**Rate of Pay**:$21.00/hour

**Reports to**:Community Centre Manager, and works cooperatively with the VWCA
Executive and VWCA Committee chairs.

**Hours of Duty**:24 hours per week. Daytime and Saturday shifts are required, potential for some evenings. Hours may fluctuate due to the needs of the Association.

**Summary of Position**:
The incumbent provides front line customer service to Community Centre users, providing facility and program information to the public, program registration services using the online registration system, general supervision of the Centre during program operation, and other administrative duties as assigned. The incumbent is also responsible for all social media channels, as well as coordinating all aspects of Association and Community Centre Events including Vic West Fest, Breakfast with Santa, Halloween Fun Fest and other events as desired.

**Background**:
The Victoria West Community Association (VWCA) is a non-profit community group that promotes the interests of the residents of the Victoria West neighbourhood. This is accomplished mainly through the many hours of volunteer work by its membership, the community and funding support from the City of Victoria.

The VWCA supports various committees and projects, including Land Use, Projects and Events, Parks and Environment, Food Security, Governance, Community Centre, Harbour, Transportation and Communications.

**Job Duties and Responsibilities**:
**Reception, Social Media and Digital Content**
- Provide creative content which supports the Centre’s goals and objectives
- Plan and execute online communications, digital communications, and mobile platforms for the Centre.
- Write content and edit text and graphic material, including flyers, brochures, newsletters and assist in coordinating the production of print/graphic materials.
- Handles program registration and processing transactions utilizing registration system, and keeps records of all financial transactions
- Responsible for securing the Community Centre at closing

**Coordinate Community Events, Community Involvement Projects, and Assignments**
- Coordinate all VWCA Events including small, large, and signature community events.
- Work with volunteer committees to ensure events reflect the desires and needs of the community.
- Manage all aspects of event planning meeting strict deadlines and budget demands
- Coordinates event sponsorship with local community partners.
- Nurture and build relationships with local governments, businesses, and other partners to craft and implement creative and logístical aspects of all events
- Attends all events and acts as the key contact to ensure success
- Evaluate events through participant feedback and update checklists, templates, project plans, and other tools to streamline and simplify execution the next time a similar event is conducted
- Plan and conduct event outreach and promotional activities through online communications, digital communications, and mobile platforms.
- Write content and edit text and graphic material, including flyers, brochures, newsletters and assist in coordinating the production of print/graphic materials.

**Administrative duties**
- Organize and maintain records and reports.
- Creates and distributes messages to membership as required.

**Examples of Work Assigned**:

- Attend VWCA Board and Committee meetings, as requested, to hear community concerns, provide information about community events, and advocate for participation.
- Identify, initiate, and deepen relationships with various community partners/stakeholders.
- Maintain a database of local businesses and stakeholders.
- Coordinate VWCA events including Breakfast with Santa, Vic West Fest, Halloween Fun-Fest, Speakers nights, and Community Garage Sales.

**Required Education, Skills and Qualifications**
- Diploma or Degree in Event Management, Marketing, Communications, Business or related field.
- Facilitation and group problem-solving skills, with the ability to motivate others and work as a team member
- Previous experience in successful community engagement projects
- Demonstrated ability to work within a community setting with diverse populations, including community groups, government, professional staff, and volunteers
- Clear Criminal Record check; First Aid and CPR certifications.
- Knowledgeable and passionate about community building
- Experience in marketing, communications, community relations, event planning and execution, and traditional and social marketing is an asset
- Proficiency in graphic design and web development would be a strong asset
- Computer Skills including MS Office, Internet Applications, basic accounting skills
- Familiarity working within a non-profit organization.
- Ability to work independently, with mínimal oversight.
- Ability to perform moderate physical labour.
- Flexibility and enthusiasm.
- Ability to successfu