Patient Experience Coordinator

7 days ago


New Westminster, Canada Royal City Physio Full time

**Key Responsibilities**
- Provide a warm, welcoming, and professional experience for patients from their first point of contact through the completion of their treatment journey
- Process payments, submit insurance claims, and accurately input data to support patient retention tracking
- Organize, scan, and maintain up-to-date patient records and documentation
- Support physiotherapists by maintaining a clean and well-stocked treatment environment, including cleaning beds and replenishing supplies

**Qualifications**
- High school diploma required
- Proven track record of excellence in customer service and problem-solving
- Previous experience in a customer service role preferred
- Strong organizational skills with the ability to manage time effectively, prioritize tasks, and maintain attention to detail
- Outstanding verbal and written communication skills with a professional and friendly demeanour
- Proficiency with Google Workspace tools (Drive, Sheets, Docs, Calendar) is highly desirable

**Job Type**: Part-time

Pay: $20.00 per hour

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

Expected start date: 2025-06-23



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