Receptionist - Patient Experience

13 hours ago


New Westminster, Canada Pollock Clinics Full time

**About Pollock Clinics**

Pollock Clinics is Canada’s leading men’s health provider, known for our world-class medical services and our commitment to redefining the patient journey. We believe that excellence begins the moment a patient walks through the door, not just in the treatment room.

**The Role: Receptionist - Patient Experience**

We are looking for a **Receptionist** who does more than manage the front desk—you will curate a warm, welcoming, and elevated experience for every patient. This role combines traditional receptionist duties with high-level hospitality, ensuring that each individual feels seen, supported, and respected throughout their visit.

**What You’ll Do**
- **Be the face of the clinic**—greet every patient and guest with professionalism, warmth, and discretion
- Create a **tailored and comfortable experience** by offering beverages, noting preferences, and providing reassurance in a calm, polished environment
- Ensure our reception area feels **more like a private wellness lounge than a medical office**—clean, quiet, and beautifully maintained
- Manage appointment bookings, confirmations, reminders, and intake procedures with accuracy and kindness
- Collaborate with the clinical team to **seamlessly support patient flow** and ensure follow-ups and instructions are communicated clearly

**What We’re Looking For**
- A **natural host** who can put people at ease
- Exceptional communication skills—verbal, written, and digital
- Previous experience in a high-touch hospitality, wellness, or private healthcare environment
- Professional appearance and demeanor, with a focus on **discretion, empathy, and service**:

- Able to handle fast-paced situations with calm and grace
- A team player who takes initiative and loves to go the extra mile

**What Makes This Different**

At Pollock Clinics, the **front desk is not just reception—it’s the front line of care**. We are designing a patient experience that is:

- **Personalized**: remembering names, preferences, and special requests
- **Comfortable**: offering beverages, maintaining a non-clinical feel, and supporting privacy
- **Efficient and professional**: matching hospitality with top-tier medical care
- **Emotionally intelligent**: anticipating needs, offering reassurance, and reading the room


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