Patient Experience Navigator

**Join Our Team as a Patient Experience Navigator**

Are you a sales professional with a passion for building relationships and making an impact? At Pollock Clinics, we’re revolutionizing Men’s Sexual Healthcare in British Columbia, combining cutting-edge treatments with an exceptional patient experience. This is your opportunity to bring your sales expertise to a role that’s not just about numbers - it’s about changing lives.

**About Us**:
Pollock Clinics is a leader in Men’s Sexual Health, offering innovative solutions that empower patients. We pride ourselves on fostering a culture of creativity, collaboration, and excellence, where every team member’s contribution matters. With advancements in Men’s Health creating exciting new possibilities, there’s never been a better time to join our team.

**Why This Role is Perfect for Sales Professionals**:
As a Patient Experience Navigator, you’ll use your proven sales skills to guide patients through their healthcare journey. Whether it’s answering questions, overcoming objections, or closing treatment plans, you’ll play a pivotal role in ensuring patients feel informed and confident while meeting key engagement goals.

**What You’ll Do**:

- **Drive Patient Engagement**: Reconnect with patients who haven’t yet booked treatments through telephone follow-ups (also referred to as reconnections). Address their concerns, provide support, and help them move forward in their healthcare journey.
- **Be a Closer**: Attend consultations to provide real-time support to secure patient commitment to treatment plans.
- **Optimize Systems and Processes**: Develop strategies to improve patient engagement, reduce drop-offs, and ensure a seamless follow-up experience.
- **Lead and Collaborate**:Collaborate with management and clinical teams while overseeing the Patient Experience Administrator to ensure streamlined, patient-centered workflows.
- **Build Relationships**: Use your sales expertise to develop trust with patients, ensuring they feel cared for while driving results.

**What We Offer**:

- **Exciting Opportunity**: Be part of a rapidly growing field in Men’s Sexual Health, a dynamic area with incredible potential to improve lives.
- **Core Values in Action**: Our values guide everything we do:

- **Compassion**: Supporting patients and colleagues every step of the way.
- **Integrity**: Acting with honesty and responsibility in every interaction.
- **Collaboration**: Partnering with others to achieve shared success.
- **Excellence**: Striving to exceed expectations through innovation and quality.
- **Respect**: Embracing diverse perspectives and treating everyone with dignity.
- **Lucrative Compensation**: $70,000-$100,000 per year, plus performance bonuses to reward your success.
- **Comprehensive Benefits**: Enjoy a competitive benefits package, including health, dental, and vision coverage to support you and your family.
- **Paid Time Off**: Generous paid vacation to promote work-life balance.
- **Professional Growth**: Join a team that values continuous improvement and provides opportunities to enhance your skills.

**What We’re Looking For**:

- **A Sales Superstar**: You’re a closer with a proven track record of achieving results in a client-facing or consultative sales role.
- **A Dynamic Communicator**: Confident, persuasive, and empathetic, you know how to build trust and overcome objections.
- **A Strategic Thinker**: You thrive on analyzing trends, identifying opportunities, and implementing strategies to drive engagement.
- **A Team Player**: Collaborative and driven by shared success, you align with Pollock Clinics’ values.

**Make an Impact with Pollock Clinics**:
This isn’t just a sales role - it’s an opportunity to use your skills to make a difference in people’s lives. If you’re ready to combine your passion for sales with a meaningful purpose, we want to hear from you.

**Our Commitment**: