Patient Care Coordinator

Do you pride yourself in always providing exemplary customer service? Do you take pride in knowing you made someone's day just that much better by providing them with over-the-top customer support?
- Do you love to help people?
- Are you decisive and detail oriented?
- Do you find patient education rewarding?
- Do you thrive in an environment with constant growth?
- Does being part of a cohesive growing team excite you?
- Possess a willingness to learn our many programs
- Must be open to change in a constantly moving and developing environment
- **We are looking for an experienced Customer focused Patient Care Coordinator for our growing private medical clinic. ~ If you this sounds like you we invite you to apply**_
- **Pollock Clinics' Mission**:_

Our mission is to uphold the highest international standards of medical care while treating our patients with compassion, dignity, and respect.
- **About Pollock Clinics**:_

Pollock Clinics is a centre for Men’s Sexual Health and one of BC’s largest providers of no-scalpel no-needle vasectomy, male circumcision, circumcision revision, and penile frenulectomy. We also offer treatment solutions for erectile dysfunction, Peyronie’s Disease, premature ejaculation, penile enlargement, testosterone assessment and Hair PRP for both women and men.

**Patient Care Coordinator Role and Responsibilities**
- Following patients through their program journey, helping them with appointments and any questions and support along the way
- Ensure the clinical day is organized and ready for our physicians
- Utilizing a computerized scheduling system (Input Health), to schedule and book patients, adjusting arrangements in accordance with patient and program requirements and notifying both the patient and clinicians, ensuring that appropriate date, time, and location are provided to the patient, and placing appointment reminder calls to patients/families.
- Receive and register patients upon arrival. Ensure patient demographics and appropriate medical information is complete and accurate and follow up with appropriate parties as necessary. Advise appropriate professional that the patient has arrived.
- Perform data entry, and receiving and processing related paperwork. Schedule new referrals based on established criteria and work with physicians.
- Perform receptionist and other clerical duties including answering telephones, responding to inquiries and requests for information, obtaining patient files, greeting patients and families, printing daily and/or monthly schedules, and forwarding problems and complex queries to appropriate personnel.

**Qualifications**:

- Medical Office Assistant Certificate preferred-will consider experience
- Two (2) years’ recent experience, or an equivalent combination of education, training, and experience in a medical practice
- Knowledge of medical terminology

**You have demonstrated ability to**:

- Show passion and pride in providing ultimate customer service
- Keyboard 45 w.p.m.
- Communicate effectively, both verbally and in writing.
- Deal with patients and colleagues effectively.
- Organize work.
- Operate related equipment.
- Physically carry out the duties of the position.

We serve a diverse local community across the province, including families of various cultural and ethnic backgrounds.

**Two locations you will be working at**:
625 Fifth Avenue, New Westminster, BC

805 West Broadway, Vancouver, BC

**Salary**: $22.00-$25.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- MOA or Patient Care Coordinator: 2 years (required)

Work Location: In person