Patient Experience Manager
7 days ago
**Key Responsibilities**
- Ensure a positive and welcoming experience for patients, from initial contact through the completion of their treatment journey
- Design and implement systems to monitor and enhance client retention and satisfaction
- Conduct weekly and monthly analysis of key business metrics to inform strategic decisions
- Lead the recruitment, onboarding, training, supervision, and performance evaluation of administrative staff
- Oversee internal office communications to ensure clarity, consistency, and efficiency
- Enhance client retention through proactive communication and exceptional customer service
- Manage scheduling and coordination of part-time administrative staff
- Foster a collaborative, supportive team environment through strong leadership and a positive workplace culture
- Ensure strict adherence to all established office policies and procedures
**Qualifications**
- High school diploma required; additional credentials such as an Office Assistant Diploma, Business Diploma, or a Bachelor of Business Administration are considered strong assets
- Demonstrated excellence in customer service and problem-solving abilities
- Previous experience as an administrative assistant or in office management is an asset
- Exceptional organizational skills with strong time management, prioritization, and attention to detail; ability to delegate tasks effectively
- Proficient in maintaining accurate and up-to-date client files and administrative records
- Excellent interpersonal and communication skills, both verbal and written
- Proficiency with Jane Client Booking Software, Google Workspace (Drive, Sheets, Docs, Calendar), Slack, and staff scheduling tools (e.g., When I Work) is highly desirable
**Job Type**: Part-time
Pay: $25.00-$28.00 per hour
Expected hours: 30 per week
**Benefits**:
- Dental care
- Extended health care
- On-site parking
Schedule:
- Monday to Friday
**Education**:
- Secondary School (required)
**Experience**:
- client service: 1 year (preferred)
Work Location: In person
Application deadline: 2025-07-04
Expected start date: 2025-07-28
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