Customer Service Agent

2 weeks ago


Québec, Canada Gagnon Frères Full time

**Work Setting**:

- Retail/wholesale establishment/distribution centre

**Tasks**:

- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Perform general office duties
- Receive and log complaints
- Sell merchandise

**Computer and Technology Knowledge**:

- Database software
- Internet
- MS Excel
- MS Windows
- MS Word

**Security and Safety**:

- Criminal record check

**Work Conditions and Physical Capabilities**:

- Attention to detail
- Fast-paced environment

**Personal Suitability**:

- Punctuality
- Client focus
- Effective interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player



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