Customer Service Agent

4 days ago

Québec, Quebec, Canada Engage2Excel Full time

About the Position

Engage2Excel is actively looking for a dynamic person to join our Contact Center Team as Customer Service Agent. The candidate must reside in Canada, preferably Quebec. We are always on the lookout for motivated Team members who enjoy providing quality customer service in addition to ideas with a collaborative environment to maximize effectiveness We rely on open-minded individuals, who will bring value to our organization. We offer a creative and enthusiastic work environment to encourage the open exchange of ideas and forward-thinking initiatives. If you believe this is you, we want you on board

Key Roles & Responsibilities
  1. Assisting customers, receiving and processing requests based on designated program specifications via phone and/or our ticketing systems.
  2. Interact with customers to provide information and/or technical assistance in response to inquiries about their accounts, orders, websites, products, shipping instructions, and more.
  3. Coordinate shipment and returns.
  4. May perform other clerical duties such as writing letters, printing, filling and folding, etc.
This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

To be successful in this role, you will have:
  • 6 months to one year experience in a customer service environment;
  • Ability in common business applications (i.e. Microsoft Word, Excel, Outlook);
  • Excellent typing skills and the ability to multi-task;
Languages:
  • French and English are a must (The candidate needs to have excellent English communication as she/he will be dealing with clients within & outside of Quebec)
Job Types: Full-Time 37.5 hours

Why join the E2E Group? Top reasons to consider aligning your career with our company.
  • We have a great team, and we work hard together toward common goals and with a passion for excellence.
  • We value your contribution to our success and provide a competitive salary as well as a complete recognition and rewards program
  • We care about your health and well-being and offer an employee assistance program, extended health care benefits.
  • Hybrid or work from home arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.
  • Ongoing training throughout the year as well as inspiring leaders and colleagues who will lift you up and help you grow
  • A day off which promote community involvement
  • We value Security, which is why we require applicants to complete a background check assessment.
  • Our Employee Value Proposition ensures you work in an environment where passion meets purpose, innovation thrives, and every team member is empowered to make a meaningful impact.
Those who excel here are curious and enjoy learning and growing on an ongoing basis. Do you have the profile we're looking for? Apply now to join our team

(*) Only successful candidates will be contacted. We will consider your CV for other positions

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