Dispatcher/ Service Coordinator

1 week ago


Calgary, Canada Cougar Technical Services Ltd Full time

**The position consists of the following tasks**:
1. Creating Weekly reports;
- A) List of Work Orders not invoiced
- B) List of Work Orders waiting for parts
- C) List of Work Orders in Technicians folder
- D) Number of work orders created for the week

2. Ensure all technicians complete their work orders on Jonas E-mobile before dispatching them a new call.

3. Participate in coaching from the Service Manager to maximize job performance.

4. Investigate customer inquiries.

5. Schedule and dispatch to service technicians on a daily basis.

6. Monitor work on hand for the service department and coordinate a plan/ schedule to meet our client’s needs.

7. Create job tickets for service requests from clients.

8. Create Purchase Orders when required.

9. Monitor and ensure work orders completed go to invoicing within 3 working days of the work being completed.

10. Reviews time sheets in conjunction with customer billing to ensure accuracy.

11. Communicate openly and work as a team with all Cougar Employees.

12. Create permits through the internet and log in the computer.
- ________________________________

**Experience in Jonas software is viewed as an asset.**

Pay is $25-$28 based on experience, dental and medical co-pay benefits are available after 90 days.

Pay: $25.00-$28.00 per hour

Expected hours: 40 - 48 per week

Application question(s):

- Do you live in Calgary, AB and can reliably commute to in-person work?

Work Location: In person

Application deadline: 2024-12-24
Expected start date: 2025-01-06



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