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Service Coordinator/ Dispatcher
3 hours ago
Role Details
Full-time, 100% in-person position, 8:00am to 4:30pm M-F.
Pay is $19-$25 an hour based on experience, dental and medical co-pay benefits are available after 90 days.
Security background check is required.
Potential Start Date: As early as Dec 15 but we are flexible.
Key Responsibilities:
- Dispatching & Coordination: Dispatch technicians to service calls in an efficient and timely manner, while managing real-time job updates and ensuring appropriate resources are allocated.
- Follow-Up & Monitoring: Continuously follow up with technicians throughout the day to track job progress, resolve issues, and ensure customer satisfaction.
- Pre-Scheduling: Assist with scheduling and planning for upcoming work, ensuring optimal technician allocation for future projects.
- Customer Communication: Maintain professional and clear communication with both technicians and customers to ensure expectations are met and any issues are resolved promptly.
- Data Entry & Documentation: Accurately input job details, job status updates, and follow-up actions into the system. Ensure all information is correctly logged and easily accessible.
- Multitasking: Handle multiple tasks simultaneously, including typing while conversing on the phone, maintaining focus on details and deadlines.
Requirements:
- Typing Speed: A minimum typing speed of 60 words per minute (WPM) is required. You may be asked to complete a typing test during the interview process.
- Organization Skills: Must possess excellent organizational skills to ensure efficient scheduling, dispatching, and follow-up for all work.
- Multitasking Ability: Must be able to type and enter data while talking on the phone.
- Attention to Detail: Must be highly detail-oriented with the ability to manage multiple jobs and tasks simultaneously without losing accuracy. There is a test that you will complete during in-person interviews. If you read this, then write "Pomegranates are great" in the cover letter section during application please.
- Experience: Previous experience in dispatching or a related field is a plus but not required.
- Communication Skills: Strong verbal and written communication skills to work effectively with both internal teams (technicians) and customers.
- Tech Savvy: Ability to quickly learn and use dispatching software and tools. Comfort with computer systems/ managing scheduling systems is preferred.
_________________________________________________________________
Experience in Jonas software is viewed as an asset.
Job Type: Full-time
Pay: $19.00-$25.00 per hour
Application question(s):
- Do you live in Calgary, AB and can reliably commute to in-person work?
Work Location: In person
