Inside Sales Representative

3 days ago

Bolton, Canada Fives Full time

**Position Summary**:
**Benefits**

- Group insurance: dental, medical & paramedical, disability, life, travel
- Performance bonuses
- Personal flexible days : 7 per year
- Employee Assistance Program (EAP) - includes immediate family members
- Wellness program
- Retirement plan with employer contribution

**Mission**

Within our Bolton office, you are responsible for managing the spare parts sales process, from receiving orders, to preparing submissions and customer follow-up. Your role is to develop and maintain lasting relationships with our clients, respond effectively to their requests and identify solutions tailored to their needs. You work closely with the technical and sales representative to ensure an optimal customer experience and contribute to sales growth.

**Task Description**

**Sales**:

- Receive, process and track spare parts orders.
- Develop accurate and competitive submissions and provide the necessary follow-ups.
- Answer customers' questions and provide them with high-quality service.
- Develop and maintain strong customer relationships over the phone.
- Provide technical support to sales representative and service technicians.
- Identify and seize opportunities to increase sales according to customer needs.
- Contact suppliers for price requests and validate delivery times.
- Perform reminders of submissions and projects.

- Do all administrative tasks related to sales, rentals or purchases.
- See the reception of the ordered material and its follow-up.

**Requirements**:

- Relevant experience in technical sales and customer service in the industrial sector.
- Mastery of computer tools (MS Office suite, SAP).
- Fluency in English, spoken and written.

**Qualities**

- Ability to communicate and build trusting relationships.
- Sense of customer service.
- Ability to maintain a good pace of work.
- Sense of organization and rigor in the follow-up of files.
- Ability to work in a team and collaborate effectively.

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