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Customer Service Representative

2 weeks ago

Cambridge, Canada Reliance Home Comfort Full time

Find Your Limitless with Reliance
By joining Reliance as a Customer Service Representative, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless - join us
What will you do?
- Learn and grow as an important part of a team that cares about Reliance and its customers.
- Monitor reports on daily and future capacity and communicate with branch management.
- Proactively identify short, medium, and long-term capacity support through internal staffing and contractors, identifying solutions when resources do not match demand.
- Follow up with technicians in the field to ensure we deliver service at the time originally promised to the customer.
- Continuously review and analyze real time environmental impacts (weather, sickness, road closures, etc.) happening in our various geographies and adjusting accordingly.
- Manage workload between in house technicians and external contractors to meet customer demand at the best cost.
- Identify scheduling issues and prepare solutions to meet customers’ needs.
- Identify process improvements to enhance our service offering to our customers.
- Build and maintain strong working relationships with teams across the organization.

What do we offer?
- The tools you need to succeed - including the tools for the job as well as training and development programs.
- A successful and knowledgeable team to be part of and learn from.
- Competitive base pay plus the ability to earn more tied to your success - the only limit is your potential.
- A great benefits plan for you / your family.
- Career paths so you can advance in the company.
- A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination.
- And award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team.

What do you bring?
- A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance.
- Previous experience in a customer service environment (retail, hospitality etc.).
- Experience in a dispatch or call center environment preferred but not required.
- Ability to thrive in a fast-paced environment.
- Ability to create and maintain strong relationships with all Team Members and customers.
- Strong multi-tasking and organizational skills.
- Excellent communication and interpersonal skills.

Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.
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