Customer Service Representative

7 hours ago

Cambridge ON NR J, Canada Service Ontario (private office) Full time

The ServiceOntario Office in Cambridge is hiring two student positions.

This is a student position and has a limited number of hours to offer per week. The intention of this position is to fill gaps in scheduling while ensuring students school schedules are not impacted. This is not a regular part time position.

This is a private office and therefore is not a government position. No benefits or pension are available at this time.

Please indicate in your resume or cover letter if you have prior experience at ServiceOntario, working for a car dealership, fleet experience or experience working with motor vehicle registration.

JOB DESCRIPTION

The successful candidate will be a front facing customer service representative, operating a computer at the office serving the general public. You will be processing Driver, Vehicle, Health Card, Identity Card and Accessible Parking Permit Transactions. Some examples of transactions can include renewing drivers licenses and Health Cards, registering motor vehicles, issuing licence plates and vehicle permits, and issuing accessible parking permits. You will also provide customers with general information and policy support. The position also may require routine cleaning and other small tasks as required to support the operation of the office.

ELIGIBILITY REQUIREMENTS

-Must be 18 years of age or older

-Must be able to arrive to work on time (Drive a car or take public transit)

-Pass a security background screening

-Can operate a computer, type and use data entry programs

-The ability to learn quickly in a high volume, fast paced environment

-The ability to maintain a binder of notes in an organized manner

JOB DETAILS

Starting Wage: $18.00

Hours: The student position will work every Saturday (9AM-12PM) and every Thursday Evening (4PM-7PM). You will be required to stay beyond the closing time of your shift to serve any customers that remain in the office which means these hours can vary. You will be guaranteed at least 6 hours per week. There may be an opportunity to accept extra shifts during the week if required. Summer availability will increase as staff take vacation. Students may have the opportunity to work full time during the summer (May-August) and then will be reduced back to regular hours during the school year.

Regular Hours of Operation: M, T, W, F 9-5, TH 9-7, ST 9-12.

The successful candidate would be able to continue working the Saturday shift during the school year.

ADDITIONAL DETAILS

There is currently no deadline to apply for this posting and there is currently no timeline when interviews will be held or candidates contacted. The start date for this position is flexible and can be suit the needs of the successful candidate within reason.

It is recommended to submit a cover letter with your application. Please indicate in your cover letter if you have any customer service experience and any other relevant information that may be useful in the hiring process. Please keep this letter to one page only, in addition to your resume.

Job Type: Part-time

Pay: $18.00 per hour

Benefits:

  • Flexible schedule
  • On-site parking

Application question(s):

  • Do you agree to work the required shifts of Thursday's 4-7 and Saturday's 9-12?
  • Please input your availability
  • Are you able to to continue working Saturday's during the regular year (Sept-April)
  • Are you interested or able to accept additional shifts during the week during the regular year (Sept-April)?
  • Have you ever worked for a ServiceOntario office before?

Experience:

  • Customer service: 1 year (preferred)

Work Location: In person

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