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Service Coordinator

3 weeks ago

Dorval, Canada Smardt Full time

English version below

**Êtes-vous un professionnel bilingue à la recherche d'un nouveau défi?** Aimez-vous offrir un excellent service aux clients?**

Nous cherchons à embaucher un(e) répartiteur(trice) pour se joindre notre équipe de service dynamique. En tant que Coordinateur (trice), vous serez le premier point de contact pour les clients et les sous-traitants. C'est un environnement au rythme rapide, nous recherchons donc quelqu'un qui carbure à travailler sous pression.

À quoi ressembleront vos journées en tant que Coordinateur (trice) de services?
- Acheminer le trafic quotidien de l'équipe de service et trier en conséquence: Billets de service, appels téléphoniques, courriels
- Être sur appel le soir et fin de semaine pour les appels urgents approximativement 1 semaine par mois
- Gérer les horaires des techniciens de service internes
- Gérer le calendrier des sous-traitants au besoin
- Créer des devis de main-d'œuvre
- Créer des factures de main-d'œuvre
- Créer des ordres de service Traitez avec des clients partout en Amérique du Nord

**Avez-vous ce qu'il faut pour être un(e) excellent(e) répartiteur(trice) de services chez Smardt?**
- Bonne attitude / énergie
- Compétences sociales
- Résilience sous stress
- Capacité à effectuer plusieurs tâches à la fois
- Fortes compétences organisationnelles
- Esprit d'équipe
- Maîtrise de l'anglais et du français (écrit et parlé)
- Expérience en répartition ou en triage (un atout)
- Maîtrise d'Office365 (un atout)
- Maîtrise de Microsoft Navision (NAV) (un atout)
- Maîtrise de l'espagnol (un atout)
- ____________

**Are you a bilingual professional looking for a new challenge? Do enjoy providing great service to customers?**

We are looking to hire a Service Coordinator to join our dynamic Service team. As our Dispatcher, you will be the first point of contact for customers and subcontractors. This is a fast-paced environment, so we are looking for someone who gets energized by working under pressure.

**What will your days look like?**
- Route daily Service team traffic and triage accordingly, including:

- Service tickets
- Phone calls
- Being on-call to answer urgent Service calls approximately 1 week per month
- Manage schedules of internal Service technicians
- Manage schedule of subcontractors as required
- Create labor quotes
- Create labor invoices
- Create Service Orders
- Deal with customers throughout North America

**Do you have what it takes to be a great Service Dispatcher at Smardt?**
- Great attitude/energy
- People skills
- Resilience under stress
- Ability to multitask
- Inherent organizational skills
- Team player
- Fluent in English and French (written and spoken)
- Dispatching or triage experience (an asset)
- Office365 proficiency (an asset)
- Microsoft Navision (NAV) proficiency (an asset)
- Proficiency in Spanish (an asset)