Support Operations Specialist

4 days ago

Ottawa, Canada Trend Micro Full time

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, world-leading global threat research and intelligence, and continuous innovation, our cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints

With 7,000 employees across 65 countries, and the world’s most advanced global threat research and intelligence, Trend Micro enables organizations to simplify and secure their connected world.

Position Summary:
The Support Operations Specialist will be responsible for providing general office support to include front desk and administrative support to all visitors and employees to our office in Ottawa, Canada.

**Responsibilities**:- This role is accountable for the front desk needs including transferring calls that are not routed by the auto attendant and must be able to handle multiple incoming lines.- Meet and greet all guests and employees that come to visit the office. After verifying access protocols, assign temporary ID badges as necessary.- Will assist visitors and traveling employees with coordinating hotel and various travel bookings in addition to handling meeting arrangements- Responsible for coordination of onsite meeting planning, along with ordering catering and scheduling conference rooms as needed. Prior experience planning meetings up to 100 participants is highly desired.- Provide administrative support to executive, finance, HR and legal team.- Position will support and back up facility team members as needed.- Act as the liaison with property management company on maintenance requests.- Responsible for scheduling and following up with vendors on maintenance and repair work.- Act as back up to facilities with shipping, receiving and distribution of packages using FedEx, UPS and USPS- Position may support other departments with special projects as needed.

Qualifications:
- Minimum of high school diploma. A college degree is highly preferred.- Minimum of 5 years’ experience in office administration with a demonstrated history of dependability and punctuality. Must be able to work extended hours on occasion as needed.- Must be able to produce and originate professional correspondence and be able to function and resolve problematic issues with mínimal supervision-
- Responsible for completing other duties as assigned.-
- Must be able to lift up to 50 lbs- Must be able to work extended hours on occasion.- Fluent in Mandarin beneficial

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