Medical Office Assistant

**Job Overview**: MOAs operate within the clinic environment, coordinating client services, managing the physical clinic environment, handling health information via the electronic medical record (EMR) and The Alex’s social services data platform, and facilitating communication between clients, clinicians, administration, and external care providers. Reporting to the Clinical Team Lead, MOAs rotate through various key roles and workstations at the Alex Community Health Clinic. Each station is essential to the daily operation of the clinic, and MOAs play a critical role within their assigned team of healthcare professionals. This is a permanent, full-time position.

**Key Responsibilities**:
Medical information management (EMR skills):

- Maintain a high-level of competency in EMR use - includes scheduling, information entry and assessment, data management, document management, and all other functions needed for clinical care.
- Manage data entry, management of information within EMR, including patient profiles, patient panels, and all functionality of EMR platform.
- Accurately input relevant health information into the EMR and effectively communicate and curate information for other members of the care team to facilitate care.
- Create and maintain client profiles in the EMR and social data system, including conducting interviews, entering appropriate data, and performing client assessments.

Physical assessment and care of clients:

- Possess ability to conduct, for the benefit of triage and as part of care pathway, a medical history and client interview.
- Assist primary care practitioners in day-to-day clinical care of clients.

Maintenance of clinic workspace and environment:

- Clean and sterilize beds and instruments following universal precautions and best practice guidelines.
- Prepare examination rooms by selecting, setting up, and maintaining medical supplies and equipment for all examinations and procedures.
- Maintain inventory, laundry and other materials, as required.
- Experience with medical sterilization techniques and autoclaves an asset.

General Medical Office Duties:

- As requested by a physician or other clinical staff, obtain reports, consultations, diagnostic imaging results, health records, etc. from various care providers and institutions.
- Answer the telephone, screens and relays messages to patient and staff, greets and directs patients and families.
- Perform data entry and administrative tasks.
- Provide ongoing administrative support to nursing, medical, and other Alex staff regarding the operational and procedural aspects of the health center.

Commitment to team-based care
- Collaborate as part of a multidisciplinary team, including nurse practitioners, physicians, social workers, case managers, medical specialists, registered nurses, psychologists, pharmacists, and other professionals.
- Work alongside LPNs, receptionists, a referral clerk, and the administration team to support care provision at the Alex clinics.
- During peak periods and high-flow times, collaborate with all team members to facilitate best practice clinical care, despite the unique skillsets and responsibilities of each role.
- Assist with data collection and entry as directed

Passion for complex care and inner-city medicine
- Strong commitment to working with individuals living with severe and persistent mental illness and addictions.
- Proficient in health promotion and illness prevention.
- Skilled in building rapport with marginalized individuals, understanding of Mature Minor Doctrine in Alberta, time management skills, ability to work independently.

Familiarity with evidence-based practices such as Motivational Interviewing, Nonviolent Crisis Intervention Training, Trauma Informed Care training, Mental Health First Aid, ASSIST, and naloxone administration an asset.

**Qualifications and Experience**:

- Medical Office Assistant Certificate
- Minimum two years’ experience in a medical office environment
- Knowledge of medical terminology
- Excellent computer skills
- Basic physical assessment skills, including measurement of client vital signs (including blood pressure, temperature, oxygen saturation, height/weight, etc.). is required
- Ability to manage multiple conflicting priorities
- Ability to pay attention to detail
- Strong written and verbal communication skills
- Ability to work with a marginalized population that struggles with homelessness and/or poverty
- Ability to work independently and effectively with members of a multi
- disciplinary team
- Basic Life Support (BLS) within 30 days of hire date; certification must be valid for a minimum of 6 months upon hire.
- A satisfactory vulnerable sector criminal record clearance and child welfare intervention check are required
- Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action.

**Work Environment and Hours**:

- The Alex Community Health Centre: 2840-2 Ave SE, C