Customer Contact Centre Agent

1 week ago

Richmond, Canada Harbour Air Ltd Full time

**NOW HIRING**

**Customer Contact Centre Agent, Richmond**

**WORK HOURS**:Shifts will vary based on operational needs. Shifts will include weekends.

**LOCATION**: 4680 Cowley Crescent, Richmond BC

**TERM**:Full-Time and Part-Time Temporary (May 2025 - August 2025)

**DEPARTMENT**:Digital & Guest Experience

**COMPENSATION AND BENEFITS**:Competitive wages, sales commissions, flight perks (including buddy passes and inter-airline partnerships), and discounts at local restaurants and partner organizations, staff events and much more

**Responsibilities and Expectations**
- Answer inbound calls to arrange flight and scenic tour bookings and respond to general inquiries.
- Continuously deliver professional customer service in a busy, dynamic environment.
- Professionally communicate and operate in a windows environment (Outlook, Excel and Teams).
- Action outbound communications regarding flight disruptions.
- Play an active role in staying current on company products and services.
- Ability to work various shifts, including weekends and evenings

**Qualifications and Assets**
- Professional and kind customer service and sales skills.
- Keen eye for detail
- Ability to be an effective, collaborative member of a team.
- Track record of ability to multi-task and prioritize in a fast-paced environment.
- High school diploma required.
- Tourism, business or post-secondary is an asset.

**ABOUT HARBOUR AIR GROUP**
- Launched in 1982, Harbour Air is North America’s largest seaplane airline. With around 500 employees, it flies more than half a million passengers annually both within BC and to/from Seattle, USA.
- Our people are the backbone of our organization, and we are committed to creating a culture that inspires one another to achieve extraordinary success. We have regularly been honoured as the recipient of numerous awards including BC’s Top 55 Employers, and Canada’s Most Admired Corporate Cultures.

**APPLY NOW**:Quote**:25-31 Customer Contact Centre Agent, Richmond**.

**DEADLINE**:Open until filled.- Harbour Air is an equal opportunity employer, we are committed to Diversity and Inclusion and value a diverse workforce. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve._

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