Customer Service Agent

1 week ago

Richmond, Canada Harbour Air Ltd Full time

Do you enjoy working with a close team of supportive professionals? Do you want to commit to an organization with an outstanding record for safety and reliability? Are you searching for an employer who provides amazing perks and works hard to provide a work-life balance for their employees? If so, look no further

As the first contact with our customers, Customer Service Agents are eager to take customer service to a higher level while balancing multiple priorities. With a strong work ethic, and the ability to contribute to a team environment, the successful applicant excels at providing friendly, professional, and efficient service to each of our customers.

**RESPONSIBILITIES AND EXPECTATIONS**
- Help maintain a strong culture of safety through strong communication with team members and in practice
- Strong work ethic with a focus on customer service
- Greet guests and respond to enquiries
- Make reservations for a variety of scheduled flights, scenic tours, day trips, and air freight services.
- Passenger check-in (including baggage handling) and processing a variety of accepted payments
- Performing flight closure duties, aircraft weight and balance checks, pre-boarding of guests, and general boarding of flights (including public announcements).
- Other general counter duties as required

**QUALIFICATIONS/ASSETS**
- Superior customer service skills - willing to take service to a higher level
- Proven ability to be an effective member of a team
- Ability to multi-task and prioritize assignments in a fast-paced environment
- Demonstrated computer knowledge and experience working in a Windows based platform
- Ability to lift heavy baggage 23kg (50 lb)
- Ability to work flexible schedules including evenings, weekends, and holidays
- Fluency in multiple language is an asset

**ABOUT HARBOUR AIR GROUP**

Launched in 1982, Harbour Air is North America’s largest seaplane airline. With around 500 employees, it flies more than half a million passengers annually both within BC and to/from Seattle, USA. Our people are the backbone of our organization, and we are committed to creating a culture that inspires one another to achieve extraordinary success. We have regularly been honored as the recipient of numerous awards including BC’s Top 55 Employers, and Canada’s Most Admired Corporate Cultures.

Shifts will vary based on operational needs. Shifts may include working weekends

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