Program Coordinator

5 days ago

Montréal, Canada 360.Agency Full time

DESCRIPTION

Are you looking to evolve in a growing tech company? 360.Agency is a group of companies specialized in creating the best web and marketing solutions for its car dealership clients across Canada. Our mission? To revolutionize the way consumers have been buying cars over the last 100 years.

The Program Coordinator is responsible for assisting the Program Manager in the organization and maintenance of ongoing programs, as well as assisting in the implementation of new certification programs.

As Program Coordinator, you will have the mandate to coordinate and deliver various projects and solutions to meet the objectives of our teams and to ensure the satisfaction of our on-program retailer clients and partners/brands. Working closely with the Program Manager, you will be involved in the analysis of the needs of our clients and partners until the delivery of the solutions, all while keeping constant communication throughout the process with the internal and external stakeholders. In summary, you will be responsible for the front-line support for the certification programs assigned to you.

MAIN TASKS AND RESPONSIBILITIES
- Complete monthly reporting (per program specifications)
- Hold weekly status meetings with brands/partners on a program-by-program basis
- Track and oversee all support requests from brands/partners in our internal ticketing system (JIRA)
- Complete monthly audit of all on-program solutions
- Oversee monthly incentives updates
- Document all program-specific criteria (and ensure all documentation is up-to-date)
- Prepare quarterly brand reviews (based on established criteria, in the form of a presentation deck)
- Internal front-line support for all program-related points of escalation (escalate to Manager when necessary)
- Provide administrative support as needed

REQUIRED QUALIFICATIONS
- Critical thinking, problem-solving skills
- Excellent organization and attention to detail
- 1-5 years in Project Management an asset
- Exceptional verbal, written, and presentation skills (English and French)
- Ability to work on tight deadlines
- Interest and pronounced curiosity for new technologies
- Results-oriented with a very strong analytical mind
- Team spirit and transversal leadership skills

**BENEFITS**:
Work environment:

- Located in Griffintown close to public transportation
- Beautiful, open and modern work environment
- Hybrid work and flexible hours
- 100% reimbursed transportation card
- Summer hours*.
- Computer equipment provided for home and office use

Welfare:

- Full group insurance from day 1
- Unlimited virtual medical clinic for you and your family
- Discounts at various partners (Strom SPA, Gym)
- Chair massage available in the office (once a week)

Entertainment & other:

- Social events: happy hour, team dinners, Halloween, Christmas party, children’s Christmas
- Coffee, tea, snacks (candy bars and cereal bar) and drinks available
- Opportunity to work from abroad for 4 weeks per year*.

*conditions apply

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