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Application Specialist

2 weeks ago

Montréal QC, Canada Caterpillar Full time

**Career Area**:
Product Support

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Job Summary**:
Caterpillar is seeking an Application Specialist at our Peck Tech facility in Montreal Qc. In this role, you will report to the Product Support Manager and will be primarily responsible for contributing to the development, manufacturing, testing, installation, and commissioning of Peck Tech prototypes and products. Once installed, the Application Specialist will be responsible for post-processing and interpretation of the data and logs generated by the system, troubleshoot issues, identify root cause, propose and implement prototype solutions to those problems. The Application Specialist is not expected to take ownership of every step but will eventually be able to work on all of them with mínimal supervision. As a member of the Product Support team, you will need to have a growth mindset, promote continuous improvement, and help build a defect-free culture. We have a fabulous team that does some of the most exciting work at Caterpillar, and we can’t wait for you to join the team

**What you will do**:

- Field installation and commissioning of prototype solutions, Data Acquisition Units (DAUs), Drill Control Interfaces (DCI’s) and other future Peck Tech products
- Support customers in their integration of Peck Tech products.
- Post-processing and interpretation of data and system logs.
- Familiarization with customer sites to improve understanding of data and log context.
- Contribution to software and hardware design of Peck Tech products.
- Develop, update, and execute SW and HW solutions test plans.
- Contribute to writing technical documents and user manuals.
- Produce site Assessment documents.
- Integration with client’s networks, systems, databases and processes.

**Degree Requirement**:
University degree in Engineering, Data Science/Analytics, Mining or similar vocational working background.

**What Skills you will have**:

- Troubleshooting and problem solving
- Electronics and Instrumentation
- Technical communications
- Familiarity with Mining Industry
- **Fluent in English and French**

Extras:

- Coding / Programming (Python)
- Field experience
- Electronics assembly

**Customer Focus**:Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Level Basic Understanding:

- Focuses activities on developing and maintaining positive customer relationships.
- Discusses general differences between internally and externally focused organizations.
- Cites the cost and benefits of good versus poor customer service.
- Explains why customer satisfaction is important to successful product/service delivery.

**Data Gathering & Analysis**:Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Level Basic Understanding:

- Describes alternative data-gathering techniques and tools.
- Documents basic data-gathering methodologies.
- Identifies the purposes of data gathering and analysis.
- Identifies key objectives in gathering and analyzing data.

Level Basic Understanding:

- Cites examples of effective and ineffective communications.
- Explains the importance of effective business communication.
- Speaks/writes using correct language, mechanics, and gestures.

**Relationship Management**:Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Level Basic Understanding:

- Provides examples of the characteristics of effective business relationships.
- Identifies key business relationships in own organization.
- Describes the nature of a productive business relationship.
- Explains the benefits of building business partnerships.

Level Basic Understanding:

- Uses a structured approach in analyzing and resolving technical problems.
- Seeks opportunities for continual learning to maintain technical competence in pursuit of technical excellence.
- Provides examples or case studies demonstrating technical excellence in actual business scenarios.
- Pursues, prepares for and assumes new technical assignments and challenges.

**Additional Information**:
The primary location for this position is Montreal, QC

Domestic relocation assistance is not available

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