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Application Specialist

3 weeks ago

Montréal, Canada Mecademic Full time

**Location**: Montreal, QC (on-site with hybrid flexibility: minimum 3 days in-office)
**Employment Type**: Full-Time

**Who We Are**

Mecademic builds compact, precise, and innovative robotic automation solutions for the electronics and life sciences industries. Our ultra-compact robotic arms are used worldwide by OEMs, system integrators, and end-users for tasks requiring precision and reliability in automation.

As we expand globally, we are looking for a Junior Applications Specialist to join our multidisciplinary team. This role is for someone passionate about robotics, programming, and working at the intersection of technology, engineering, and customer success.

**The Opportunity**

This is an **on-site role based in Montreal, QC**, due to the hands-on interaction required with our robots and demo equipment. You’ll have the flexibility to work from home up to two days per week.

**KEY RESPONSIBILITIES**

**Demo Development and Tradeshow Support**- Use CAD software and programming expertise to create innovative, functional, and visually appealing demonstrations.- Source materials and components for demos, often requiring coordination with vendors and distributors.- Handle all pre-show preparations: crating, logistics, and technical documentation.- Travel to tradeshows, install and operate demos, and provide technical support to sales teams and partners.
- Maintain and repair demo kits post-event, manage inventory, and improve demos based on user and team feedback.

**Customer and Internal Support**
- Answer advanced technical questions from customers and partners.- Assist Field Application Engineers with complex cases requiring deeper technical knowledge.-
- Produce how-to videos, guides, whitepapers, and FAQs that support our partners and end-users.
- Contribute to the customer knowledge base by creating accessible and high-quality technical content.

**Collaboration with Internal Teams**
- ** Sales**: Support automation feasibility assessments, build PoCs, and deliver technical training.**Marketing & Product**: Design demo solutions for campaigns and events, support the technical execution of product messaging.**Engineering**: Assist in testing new features, support internal automation projects, and help validate prototypes.
- ** Support**: Assist in handling programming and integration tickets (especially Python-related).

**Global Representation**
- Travel internationally to represent Mecademic at trade fairs, partner events, and customer sites.
- Act as a technical ambassador—engaging with engineers, integrators, and clients to promote and support Mecademic’s robotic solutions.

**Internal Automation Projects**

**QUALIFICATIONS**

**Technical Skills**
- Proficient in CAD software for mechanical and electrical design (e.g., SolidWorks).- Strong programming ability, ideally in **Python**, with hands-on experience using APIs and version control systems (e.g., Git).- Solid understanding of industrial automation concepts, including robot kinematics, controllers, sensors, and safety systems.
- Experience with robot simulators and PLCs is highly desirable.

**Communication & Collaboration**
- Excellent communicator—capable of translating complex technical information into accessible content.
- Customer-focused mindset with a collaborative spirit for cross-functional work.

**Problem Solving & Creativity**
- Proven ability to troubleshoot technical issues in high-pressure environments like live demos or client installations.
- Creative thinker who enjoys turning abstract requirements into working solutions.

**Travel**
- Willingness and ability to travel internationally for tradeshows and partner visits.

**Organizational Skills**
- Detail-oriented with the ability to manage multiple tasks and priorities.
- Experience organizing logistics for technical events or equipment deployments is a plus.

**Benefits**
- Flexible hybrid work schedule (**up to**two remote days)- Emphasis on work-life balance with a positive, team-driven culture- Full group insurance with employer contribution from your first day- One paid week off during the December holiday period (in addition to annual vacation)- Group RRSP with employer contributions- A vibrant and recently renovated office in Montreal- Social club and team events
- Complimentary beverages, snacks, and more

**How to Apply**

**Diversity and Inclusion**

Mecademic is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all team members.