Bilingual Applicants Support Specialist

2 weeks ago

Montréal, Canada Mintz Global Screening Full time

**This position includes an evening schedule rotation (1 week on 5) or can be an exclusive evening schedule. An evening premium applies.
**Position Summary:
**Responsibilities:
To provide customer service in accordance with company standards and in adherence to the specifications of the service contracts, the **Applicant Support Specialist **shall:

- Handle and resolve applicant technical issues.
- Document and use our customer support system to create, track and resolve tickets
- Obtain and evaluate all relevant information to handle inquiries and complaints.
- Validate all information submitted by the applicant.
- Ensure that all required documents are attached to the customer's request/applicants file as needed including consent documents needed for the requested verification.
- Liaise with clients/applicants to ensure that all information is collected to proceed with a background verification.
- Escalate and prioritize issues and handle as per company policies and procedures as needed.
- Other duties as assigned from time to time.

**Required Qualifications**:

- Knowledge and Education_
- Post-secondary degree [PS4] or equivalent work experience
- Bilingualism in English and French - Required
- 1 to 2years of experience in a customer service related role
- Knowledge of customer service principles and practices
- Knowledge of Microsoft office (particularly Word, Excel, Outlook)
- Good to excellent typing ability
- Experience, Skills and Abilities- Good interpersonal skills
- Excellent communication skills - verbal and written (both English and French)
- Ability to provide superior customer service
- Exceptional Attention to Detail, Organization and Time Management
- Good problem solving skills
- Good customer service orientation
- We need a person who is adaptive and takes initiatives.

**By joining our team you will enjoy:
- Working with a collaborative and diverse team
- Opportunities to grow within your team and the organization
- Personal days off
- Complete group insurance coverage (Extended health care, dental, vision care, disability insurance, life insurance) and Employee assistance program
- Telemedicine services for you and your family
- Collective RRSP with employer match.

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