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Customer Service Associate

2 weeks ago

Toronto, Canada Easy Education Inc. Full time

Respond promptly to a wide variety of customer inquiries in a high-volume environment, which would include but not be limited to time of the class, place, class materials, and cancellations, etc.
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
- Resolving customer complaints, managing database records, drafting status reports on customer service issues.
- Provide secretarial and administrative support assigned by Senior Customer Service Representative.
- Operating highly-engaged community groups with students to gather user stories, share the best customer experience, and discuss teaching and learning challenges.
- Performs other related duties as assigned.

Key Qualifications & Skills:

- College diploma required.
- Excellent verbal and written communication skills with an eye for detail.
- Effective time management and listening skills.
- Excellent interpersonal, organizational and follow-up skills.
- Ability to work effectively in a team environment.

What We Offer:

- Competitive salary and benefits ( Extended health care, vision care etc.).
- A structured training and development program.
- Growth opportunities for career advancement.
- Friendly and welcoming company culture.

工作内容:

- 负责客服工作号运营,高效并及时地回答学生所提出的问题,确保学生及时得到反馈。
- 与学员学生日常对接,并且收取学费,退还学费,报名课程,置换课程,并且处理学生投诉。
- 负责学员关系维护,与学员建立密切良好的联系并且及时了解解决学生诉求。
- 负责工作号朋友圈运营,定期在朋友圈发布课程信息,报名信息等有关活动信息。
- 运营与维护课程群,及时发送相关群消息通知给学生。
- 定期的关怀学生学员,展现出负责、高效、体贴的服务品质。
- 配合部门以及高级客服代表进行辅助工作。
- 执行分配的其他相关职责。

任职要求:

- 本科学历。
- 出色的沟通能力,注重细节。
- 优秀的人际交往,组织能力以及高配合度。
- 乐于倾听,有有效的时间管理能力。
- 工作细心,认真负责,喜欢团队工作。

公司福利:

- 充满市场竞争力的薪资&奖金。
- 享受Extended Healthcare & Vision Care & 带薪年假 & 商家折扣等诸多员工福利。
- 完善的培训体系,晋升机制 & Referral Bonus奖金等。
- 享受Easy Group旗下所有产品线独一无二的内部培训和服务优惠。

**Salary**: $38,000.00-$40,000.00 per year

**Benefits**:

- Extended health care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (preferred)

**Language**:

- Chinese (required)