Guest Services Coordinator

2 weeks ago

Millgrove, Canada Sun Communities, Inc. Full time

**OVERVIEW**

Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the Resort Manager and other team members.

**JOB DUTIES**
- Greet and establish rapport with guests. Field resort comments, suggestions, and complaints to the Resort Manager.
- Check guests in and out for their reservations.
- Perform general administrative duties such as answering phones, typing, copying, faxing, and filing.
- Collect and post security deposits, rent, or funds for other services.
- Complete and maintain resort records, reports, and files.
- Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
- Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
- Assist with the preparation of marketing materials.
- Other duties as assigned.

**REQUIREMENTS**
- High School Education (some HS education required)
- Prior administrative experience
- Strong customer service skills
- Excellent telephone skills
- Good problem-solving skills
- Professional appearance
- RV resort office or hotel front desk experience, _a plus_

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