Regional Manager

**Regional Manager**

Victoria Park offers the finest medispa services at our 23 locations across Canada. We are led by specialists, plastic surgeons, and dermatologists, and strive to provide the latest technology, treatments, and products. We offer unparalleled customer service in a serene, state-of-the-art, and safe environment. We are proud to have been named, for the third year in a row, the best medispa in Canada, and to have won the Consumers' Choice Award from the Canadian Spa & Wellness Awards. We were also finalists for Canada's Best Managed Companies.

We are seeking an exceptional **Regional Manager** to inspire and guide our General Managers across the Greater Ontario Region. Reporting directly to the Vice President of Operations, this pivotal role will oversee and lead a network of General Managers within our clinics, driving excellence and fostering growth across a dynamic geographic region.

Victoria Park Regional Managers are key leaders responsible for driving operational excellence, delivering high-quality service, fostering a positive workplace culture, and achieving financial and customer service goals. Serving as a vital link between corporate leadership and local General Managers, Regional Managers ensure that company standards, policies, and objectives are effectively implemented and achieved

**Qualifications and Skills**:
**The following Qualifications are required**:

- Leadership & Team Management:

- Directly manage and support General Managers in their oversight of day-to-day operations.
- Provide coaching, mentoring, and leadership development to enhance the performance of General Managers.
- Conduct regular performance evaluations and set clear expectations for operational performance.
- Foster a culture of accountability and continuous improvement.
- Operational Excellence:

- Ensure each location within the region meets or exceeds operational standards
- Collaborate with General Managers to analyze operational reports and implement process improvements.
- Drive initiatives for process optimization, efficiency, and enhanced customer service delivery.
- Monitor and enforce compliance with company policies, industry regulations, and safety standards.
- Financial Performance:

- Set financial goals in coordination with General Managers, including revenue, profitability, and cost control.
- Track and manage regional P&L statements to ensure locations are meeting financial targets.
- Work with GM to Identify opportunities to increase revenue, reduce costs, and improve profitability across locations.
- Customer Satisfaction & Service Quality:

- Ensure that all locations deliver exceptional service.
- Resolve escalated customer issues in collaboration with General Managers.
- Monitor client feedback and work with GM to implement service improvement strategies.
- Strategic Planning & Implementation:

- Work closely with corporate leadership to develop and execute regional strategies aligned with the company’s vision and goals.
- Support the rollout of new company initiatives, technology, and service offerings across the region.
- Drive the region’s growth by identifying new opportunities for market expansion and customer acquisition.
- Staff Development & Retention:

- Partner with General Managers and HR to recruit, train, and retain top talent within each location.
- Ensure that training and development programs are in place to upskill employees and maintain high service standards.
- Collaborate with HR to address employee relations issues, including conflict resolution, performance management and disciplinary actions, ensuring compliance with company policies and labor laws.
- Partner with HR to help build and promote a positive work environment, implement strategies to improve employee engagement, and opportunities for career development.

**Qualifications**:

- Education: Bachelor’s degree in business administration, Management, or a related field (or equivalent work experience).
- Experience:

- 8+ years of management experience in a multi-location, service-oriented business.
- Proven track record of leading and developing management teams.
- Experience managing P&L, budgeting, and operational performance metrics.
- Strong background in customer service and operational excellence.
- Experince with clinic build outs would be considered a strong asset
- Skills & Competencies:

- Strong leadership and people management skills, with a focus on coaching and team development.
- Excellent communication and interpersonal skills.
- Strategic thinking with the ability to execute operational plans effectively.
- Financial acumen with the ability to analyze reports and manage budgets.
- Problem-solving mindset with a focus on continuous improvement.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
- Bilingualism in French and English would be considered an asset.

Our head office is located in Montreal, Quebec. You will be required to travel to the h