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Night Auditor and Front Desk Agent

3 weeks ago

Guelph, Canada Fairfield Inn and Suites Guelph Full time

Perform Night Audit functions for 2-3 shifts in a week on Friday and Saturday
- Perform Front Desk day / afternoon functions for 2-3 shifts/week
- Perform Check-In and Check-Out procedures
- Register guests using the ARRIVALS and DEPARTURES procedure and assign rooms, accommodating special requests whenever possible.
- Understand credit and cash handling policies and procedures.
- Answer phone calls in a timely and professional manner.
- Interprets guest needs and provides exceptional service.
- Actively seeks opportunities to make a connection with the guest, far surpassing their expectations at every opportunity. This includes delivering requested room amenities to guest rooms as is requested.
- Provide reservation and rate information as required.
- Sell rooms to walk-in guests.
- Make reservations as per policies
- Process payments as per policies
- Know and enforces cancellation procedures and policies.
- Update and implement Member upgrades as required, block rooms, print folios, and prepare key packets.
- Review incoming groups for any special requests, billing patterns, and group arrivals.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
- Participates as a member of the Front Office Team by assisting in various Front Office and Hotel Operations.
- Any other duties as assigned by management.

**Salary**: $15.50-$16.00 per hour

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Guelph, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location