Warranty/seasonal Coordinator

9 hours ago

Edmonton, Canada Rohit Group Full time

Do you want an exciting opportunity, a rewarding career, a sense of purpose, and the chance to connect with others? We are adding a talented individual to our team it could be YOU_

**Warranty Coordinator**

The warranty/seasonal coordinator is responsible for providing excellent customer service and support. You will ensure that customers have a positive experience with their warranty and seasonal items, resolving any issues they may have in a timely and professional manner. You will also be responsible for maintaining accurate records of warranty coverage and claims.

**What will you do?**
- Responsible for customer communications for all seasonal inquiries.
- Responsible for obtaining updates from the Construction team and maintaining seasonal tracking sheet.
- Communicate directly with trades on failed inspections for seasonal items.
- Update all documents to the on line portal.
- Booking all walk-throughs and inspections (includes construction process walk throughs (electrical and cabinets), pre-possession inspection, pre-occupancy walkthrough and possession, one-month walk through, and one-year walk throughs).
- Coordinate with other departments as required to facilitate above bookings.
- Manage Outlook calendar for Warranty Technicians for customer appointments.
- Diagnose customer concerns and triage accordingly.
- Schedule initial trade days with homeowners and required trades.
- Create work orders and send to each trade as required.
- Create and send purchase orders to trades for non-warrantable work.
- Generate back charges as required.
- Follow up on open work orders if not closed in a timely manner.
- Building Assessment Report (BAR), including coordination with building envelope consultants, ANHW, and homeowners. All admin required for BAR.
- Update requires systems and processes on any correspondence with homeowners and updates from trades or field techs.
- Document management and general administration, including but not limited to:

- Warranty deficiencies on possession.
- Provide homeowners with necessary documentation.
- Electronic filing of all required documentation.
- Performs other related duties as assigned.

**What do we look for?**
- Completion of a diploma or certificate.
- At least three years of customer service experience.
- At least one year of experience in an office environment.
- General knowledge of residential construction is an asset.
- Knowledge of building code and safety code requirements is an asset.
- Basic knowledge of Alberta New Home Warranty policies is an asset.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
- Desire for continuing education and personal development.

Powered by JazzHR

wHHwm9cfY3

  • Warranty & Seasonal Coordinator

    6 hours ago

    Edmonton, AB TE X, Canada Akash Homes Full time US$55,000 - US$80,000 per year

    About UsLife is complicated enough. At Akash Homes, we believe building a home shouldn't be. We've grown fast by doing things differently - removing surprises, prioritizing quality, and delivering homes that feel as good as they look. We're scaling quickly across Western Canada and we need people who are ready to dig in and help shape what comes next. If...

  • Warranty Coordinator

    1 week ago

    Edmonton, Canada Rohit Group Full time

    The warranty coordinator is responsible for providing excellent customer service and support. You will ensure that customers have a positive experience with their warranty and seasonal items, resolving any issues they may have in a timely and professional manner. You will also be responsible for maintaining accurate records of warranty coverage and...

  • Warranty Coordinator

    1 week ago

    Edmonton, Canada Rohit Group Full time

    Are you Bold? Work for an organization that puts community at the heart of everything it does. Embrace work that is challenging, hard, dynamic, and fulfilling. Be a driver with a grit and determination that is deliberately sought. Build strong relationships with smart, knowledgeable, and diverse people. Warranty Coordinator The warranty/seasonal coordinator...

  • Warranty Coordinator

    7 hours ago

    Edmonton, Alberta, Canada Akash Group of Companies Full time $40,000 - $60,000 per year

    The OpportunityConnecting with talented professionals who are passionate about their craft and eager to make a meaningful contribution to their team, is how we build our Bench. While we may not have an immediate opening today, we anticipate future opportunities as our organization continues to grow rapidly. Do YOU want a seat on our Bench?By joining our...

  • Warranty Coordinator

    3 hours ago

    Edmonton, AB TE X, Canada Akash Homes Full time $60,000 - $90,000 per year

    Warranty & Seasonal CoordinatorsAbout UsLife is complicated enough. At Akash Homes, we believe building a home shouldn't be. We've grown fast by doing things differently - removing surprises, prioritizing quality, and delivering homes that feel as good as they look. We're scaling quickly across Western Canada, and we need people who are ready to dig in and...

  • Warranty Service Coordinator

    2 weeks ago

    Edmonton, Canada Blackstone Homes Ltd. Full time

    Blackstone Homes Ltd. is Edmonton based home building company with 6 Show Homes in the Edmonton area. Our homes are built with the highest of standards - from foundation - finishing. Our motto is Better homes! Better Prices! **Warranty Coordinator/Office Administrator** Reporting to the Vice-President, the Warranty Service Coordinator will be responsible...

  • Warranty Advisor

    2 weeks ago

    Edmonton, Canada Coventry Homes Full time

    Ensure delivery of superior homeowner care service within 5 categories: customer inquiries, warranty program coordination, landscaping and grading, administration as well as team work and customer service. - Customer Inquiries - Build rapport with clients, establish trust through fair dealing and ethical conduct. - Practice active listening when speaking...

  • Warranty Manager

    2 days ago

    Edmonton, Canada Akash Homes Ltd Full time

    **Investing in Your Future** At Akash Homes, we're not just about constructing buildings; we are dedicated to creating vibrant neighborhoods and sustainable communities across Edmonton, Calgary, Winnipeg and surrounding areas. We specialize in starter and move up homes in sustainable communities at attainable prices. **Summary** We are looking for a driven...

  • Service and Warranty Coordinator

    2 weeks ago

    Edmonton, Canada Singh Builders Ltd. Full time

    **Job Summary** **Responsibilities** - Manage the warranty claims process from initiation to resolution, ensuring timely and effective handling of all claims. - Analyze warranty data to identify trends, root causes, and areas for improvement in product quality. - Daily Correspondence with home owners and trades regarding warranty issues and scheduling. -...

  • Warranty Superintendent

    7 days ago

    Edmonton, Canada Rohit Group Full time

    The Warranty Superintendent will be responsible for customer and trade assessments, correspondences and bookings in a timely manner. They ensure that customers have a positive experience with their warranty, resolving any issues they may have in a timely and professional manner. ESSENTIAL FUNCTIONS Customer Walkthroughs & Education Lead pre-occupancy and...