Receptionist/administrative Assistant

**Crossroads Christian Communications Inc. **is looking for a highly relational, professional, administratively strong, and service-oriented individual to join our dynamic team, representing Crossroads in the full-time permanent position of **Receptionist/ Administrative Assistant**

This key support position exists to provide friendly and helpful service to all callers, visitors, and Team members. As a front-line representative, this role reflects our values at all times and creates exceptional interactional experiences and excellent first impressions of our organization. As a key member of our office support team, this role provides administrative expertise to the Corporate office, and other departments as required.

Crossroads is a highly respected organization and is Canada’s leader in providing Christian faith and values media content for people of all ages and provides 24/7 Prayer Line support.

**Crossroads Purpose**:Revealing the transforming story of Jesus through inspiring and innovative media to anyone, anywhere, anytime.

**Areas of Responsibility**:

- Provide Administrative assistance to the Corporate Office and other departments as directed by the Corporate Office.
- Welcome and assist visitors with the purpose of their visit.
- Manage the phone system for Crossroads & Yes TV to facilitate the receipt of incoming telephone calls with a courteous, friendly, and professional manner.
- Oversee the ordering of office supplies, including kitchen and cleaning supplies, and keep our stock updated.
- Receive and process all incoming and outgoing mail.
- Facilitate and process all courier requests and deliveries
- Responsible for ensuring the hospitality, kitchen, and common areas of the office are kept tidy and clean throughout the day.
- Coordinate the hospitality-related duties for all internal gatherings, including Board Meetings, special meetings or Donor lunches as directed.
- Support events with various duties, including coordinating food services and assisting with guest services.

**Specific Job Duties**:

- Provide day-to-day admin assistance, including word processing, accounting, and other various admin duties.
- Facilitate the transfer of external and internal calls to the person requested or department required.
- Maintain an up-to-date internal telephone extension list and team member photo list.
- Receive guests and assist in directing them to the appropriate person or area.
- Liaison with the building receptionist and notify team members when their guests arrive.
- Receive incoming and outgoing courier packages, directing them to the appropriate person or area.
- Coordinate the assignment of security cards for employees, volunteers, contractors, and board members with the building representative. Maintain an up-to-date listing.
- Assist visitors with Tours of our offices and studios, including the Heritage Wall.
- Order food services for meetings and prepare the setup.
- Other duties as required.

**Qualifications and Experience**:

- High school graduation diploma, with a post-secondary course in office assistance
- 5 years' experience in front-line reception or customer service position
- Excellent computer skills
- Experience managing phone systems
- Ability to handle sensitive and confidential information with discretion and professionalism
- Effective verbal, written, and interpersonal communication skills
- Multi-tasker with the ability to prioritize
- People-oriented
- Active listener
- Attention to detail
- Professional manner
- Service oriented
- Organized

**Work Environment**
- This is an in-office position.
- Our teams enjoy a collaborative work environment, exposure to a wide variety of projects that can help develop practical, in-demand skills, plus the opportunity to make a direct, meaningful impact on both personal and professional growth.
- Faith-based culture.

**We offer**:

- Competitive benefits program for you and your eligible dependents
- Employee Family Assistance Plan
- Paid time-off benefits, personal, sick days
- Employer matching GRSP contributions

**How To Apply**:

- Please send your resume and cover letter, which includes an explanation of why you feel you would be a good fit for the role and the organization’s purpose as noted in the About Us section.
- We thank all applicants in advance, but only those selected for an interview opportunity will be contacted.
- Applications internally and externally will be considered.
- Crossroads is an Employment Equity Employer.

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$46,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

**Experience**:

- Administrative: 2 years (required)
- Reception: 2 years (required)

Ability to Commute:

- Burlington, O