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Field Service Advisor

2 weeks ago

PointeClaire, Canada Toromont CAT Full time

Reference Number:
- TCQ-22-0169- Division:
- Heavy Equipment- Job City:
- Pointe-Claire- Province:
- Quebec- Site:
- Position Status:
- Permanent, Full time- Work Shift:
- Days- Work Schedule:
- Length of Assignment:
- Job description:
- Schedule field workload to maximize productivity and customer satisfaction.
- Answer incoming calls and dispatch field service technicians to minimize customer downtime, maintain productivity, and ensure customer satisfaction. Dispatch parts delivery as required via shop helper or delivery driver.
- Ensure customer satisfaction by ensuring an exceptional level of communication before, during, and after a completed service as required.
- Back-up PM Scheduler and Field Service Supervisor.- Job Qualifications:
- Technical background in machine repair would be an asset.
- Organizational skills, leadership experience, and customer service experience would be an asset.