Current jobs related to Field Technical Manager - PointeClaire - Mazda Canada Inc.

  • Manager, Technical Proposals

    2 weeks ago

    Pointe-Claire, Canada Andritz Full time

    ANDRITZ Canada offers an ideal environment for career development, where talent and the completion of major projects contribute every day to the growth of our company.As the first equipment manufacturer in Canada and a world leader in the design of hydroelectric turbines and generators, ANDRITZ Canada has more than 185 years of know-how.In a context of...

  • Manager, Technical Proposals

    2 weeks ago

    Pointe-Claire, Canada Andritz AG Full time

    Job title: Manager, Technical Proposals Job family: Project & Site Management Business area: Hydropower Contract location: Pointe-Claire, Quebec, CA Location type: Location Flexible Contract type: Permanent ANDRITZ Canada offers an ideal environment for career development, where talent and the completion of major projects contribute every day to the growth...

  • Manager, Technical Proposals

    4 days ago

    Pointe-Claire, Canada Andritz AG Full time

    Job title: Manager, Technical Proposals Job family: Project & Site Management Business area: Hydropower Contract location: Pointe-Claire, Quebec, CA Location type: Location Flexible Contract type: Permanent ANDRITZ Canada offers an ideal environment for career development, where talent and the completion of major projects contribute every day to the...

  • Manager, Technical Proposals

    16 hours ago

    Pointe-Claire, Canada ANDRITZ Full time

    ANDRITZ Canada offers an ideal environment for career development, where talent and the completion of major projects contribute every day to the growth of our company. As the first equipment manufacturer in Canada and a world leader in the design of hydroelectric turbines and generators, ANDRITZ Canada has more than 185 years of know-how. In a context of...

  • Manager – Technical Training

    2 weeks ago

    Pointe-Claire, Canada Ville de Pointe-Claire Full time

    Department missionTo ensure the longevity and proper functioning of all public facilities, equipment, and buildings, in order to support sustainable development and improve citizens’ quality of life.Responsibilities and goals associated with the positionThe incumbent is responsible for designing and managing the overall technical training plan for...

  • Manager, Technical Proposals

    1 day ago

    Pointe-Claire, Quebec, Canada Andritz Full time

    Job family: Project & Site ManagementBusiness area: HydropowerContract location:Pointe-Claire, Quebec, CAWorking location: Pointe-Claire, Quebec, CALocation type: Location FlexibleContract type: PermanentJob description:ANDRITZ Canada offers an ideal environment for career development, where talent and the completion of major projects contribute every day to...

  • Field Service Technician

    3 days ago

    Pointe-Claire, Canada GCM Consultants Full time

    **Field Service Technician - Client in manufacturing industry Pointe-Claire** **Position Summary**: Support business customers and internal departments to maximize customer satisfaction with our equipment, while capturing revenue for service whenever possible and driving parts sales. **Essential Duties and Responsibilities include the following**: -...

  • Technical Support Trainer

    15 hours ago

    Pointe-Claire, Canada Mircom Group Of Companies Full time

    Summary:We are seeking a technically skilled and customer-focused individual to provide support for our fire safety and security product lines. In this role, you will troubleshoot installation and production issues, assist with resolving technical and engineering challenges, and support the sales and installation teams to ensure product effectiveness. You...

  • Field Service Technician

    3 days ago

    Pointe-Claire, Canada TerraSource Global Full time

    **Who We Are**: **The Position**: The Field Service Technician supports TerraSource customers and internal departments to maximize customer satisfaction with our equipment, while capturing revenue for service whenever possible and driving parts sales. **Essential Duties and Responsibilities**: - Supervise, advise and train customers on installation,...

  • Technical Support Trainer

    6 days ago

    Pointe-Claire, Canada Mircom Group of Companies Full time

    Centre of Excellence - Technical Support Trainer Montreal, QC Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications &...

Field Technical Manager

2 weeks ago

PointeClaire, Canada Mazda Canada Inc. Full time

At Mazda Canada Inc. (MCI), we love sharing the beautiful machines we craft with the world. But even more, we love building relationships with the people who help make it all possible. It’s why we have created the Clubhouse of Driving Passion. We are a team of passionate car fanatics with an incurable love affair with the road. We continually strive to challenge the status quo and make it our mission to put people, quality, and experiences before transactions. Ground-breaking technologies and our latest 7th generation products are just the tip of the iceberg. If you possess an unwavering commitment to delivering service excellence and a strong desire to shatter industry stereotypes, Mazda Canada is looking for you.

The Field Technical Manager provides technical consulting for Mazda dealerships in a collaborative effort with Dealers, provides the highest level of service to our service managers, advisors and our skilled technicians, and thrives in a customer-focused environment. In this position, you will interact with Dealers in the Quebec Region to achieve maximum performance in customer satisfaction through class leading Fix It Right The First Time performance, overseeing technical service and warranty operations at dealerships. The Field Technical Manager is a skilled trouble shooter who may be dispatched at short notice to support Dealer Technicians in the repair of problematic vehicles, or to support Mazda Canada in escalated customer concerns.

**Essential Duties include (but are not limited to)**:

- Review with dealership monthly performance against established targets and KPI’s
- Review performance against national and volume group benchmarks and seek continuous improvement through action plans
- Communicate with Regional and Head Office staff on dealer and district performance results and identify issues and counter measures
- Support dealership employees through providing onsite consultation, ensuring active participation in Mazda’s service and technical training programs
- Ensure Dealer Service Operations meet MCI technical and warranty expenditure guidelines
- Represent MCI where it is necessary to hear customer concerns through the Canadian Motor Vehicle Arbitration Plan (CAMVAP/Mise en Demeure), arbitration or small claims court
- Work in coordination with MCI’s Dealer Business Managers to achieve Regional and National goals and objectives
- The role will require routine travel in the province of Quebec.
- Other assigned duties as may be requested.

**Qualifications (Experience, Knowledge & Skills Required)**:

- Must be Bilingual (FR/EN). Ability to comfortably communicate in the Province of Quebec and with Head Office Departments as required.
- Automotive technician license OR Post-Secondary Education (or equivalent) in business management or related discipline
- 3 - 5 years of automotive experience; in retail, and/or in wholesale automotive field or head office environment
- Proven technical knowledge/aptitude
- Awareness of the theory of operation of generic automotive components
- Knowledge of required tools and equipment in the automotive industry
- Skilled in reading and understanding workshop manuals and technical information
- Personable, Positive, Proactive, Consultative and Process driven
- Strong Microsoft Office computer knowledge

**Mazda Canada Inc. is an Equal Opportunity Employer and**
**upon request by the applicant, accommodations will be provided in all parts of the hiring process.