Donor Relations Administrator

2 weeks ago


Burlington, Canada Islamic Relief Canada Full time

**Job Title**: Donor Relations Administrator

**Status**: 4 month contract, FT hourly (hours may be flexible)

**Positions**: 6

**Location**: Burlington, ON (Hybrid) - may be required to come into office 2 days a week

**Department**: Donor Relations

**Essential Duties and Responsibilities**:
Donor Retention/ Customer Service

Contribute to various campaigns through processing donations on different platforms

Orphan Sponsorship

Assist with the orphan sponsorship program as required
Creating donor profiles and pairing donors with orphans
Respond to donor inquiries about their orphan sponsorship
Position also includes any ad hoc tasks assigned by the donor relations manager.

**Qualifications and Requirements**:
1-2 years of experience related to customer service and data management
Post-Secondary Education; University degree preferred
Proficiency in MS Excel is an asset
Proficiency with Gmail and select add-ons (mail merge)
Proficient written in English and French (oral and written)
Is able to prioritize and reprioritize to meet donor needs, stay organized and meet deadlines as set
Requires strong attention to detail with the ability to perform tasks with accuracy in the absence of supervision
Manages to balance accuracy and efficiency of work, and meet deadlines while multitasking
Works well independently and in a team environment with a diverse group of people
Basic mathematical skills required
Self-motivated, takes initiative and has the ability to follow instructions
Experience with Raiser’s Edge is an asset; ability to learn new databases quickly
Must be eligible to work in Canada
Available to work flexible hours, additional as required



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