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Bilingual Donor Relations Coordinator
2 weeks ago
**Job Title**: Bilingual Donor Relations Coordinator **Status**:Full time, I yr contract **Location**: Burlington, ON (Hybrid) - may be required to come into office 2 days a week" **Department**: Donor Relations **Essential Duties and Responsibilities**: **_ Customer Service and Administrative_** - Manage all incoming and outgoing French inquiries - Document donor concerns and requests on our current management tool - Assign tasks related to incoming inquiries to relevant personnel within the organization - Follow up on incomplete tasks and complaints - Develop quarterly reports for outstanding requests and escalate to relevant departments - Contact donors with completed or failed payments to update their payment information any ongoing donations - Input pledges in donor database and follow up with donors with regards to their request post events - Manage and improve various ongoing processes under ownership in order to retain donors - Develop and execute a communication strategy through assessing retention patterns within developed metrics - Contribute to our various campaigns through processing donations accurately - Log daily mail on the mail log - Update invalid donor entries on Raiser’s Edge - Complete any other Ad hoc tasks assigned by the donor care manager **_ Orphan Sponsorship Program Reporting_** - Extracting accurate donor data from our database - Creating donor profiles for new records - Allocating orphan sponsors, a child in need according to preference - Generating, editing, and preparing the reports to be sent to donors with high accuracy - Highlighting any errors and taking necessary steps to make corrections - Reporting to donors about their respective sponsored child - Providing annual updates to donors related to their sponsored orphans - Coordinate with field offices to process and log any donor requests related to the orphan sponsorship program - Reconciling quarterly payments for orphans - Updating any errors and informing respective donors accordingly **_ Reporting and Other tasks_** - Manage the documentation and reporting related to individual campaigns - Educate the donors by sending any donor stewardship reports related to different projects after our campaigns to build and maintain donor relations - Any other Ad hoc tasks assigned by the donor care manager, and/or team lead **Qualifications and Requirements**: - 1-2 years of experience related to customer service and data management - Post-Secondary Education; University degree preferred - Proficiency in MS Excel is an asset - Proficiency with Gmail and select add-ons (mail merge) - Proficient written in English and French (oral and written) - Is able to prioritize and reprioritize to meet donor needs, stay organized and meet deadlines as set - Requires strong attention to detail with the ability to perform tasks with accuracy in the absence of supervision - Manages to balance accuracy and efficiency of work, and meet deadlines while multitasking - Works well independently and in a team environment with a diverse group of people - Basic mathematical skills required - Self-motivated, takes initiative and has the ability to follow instructions - Experience with Raiser’s Edge is an asset; ability to learn new databases quickly - ** Must be eligible to work in Canada**: - ** Available to work flexible hours, additional as required** o6OAKspQDv