Donor Relations Coordinator
3 days ago
Job Title: Donor Relations Coordinator
Status: Full time, 1 yr contract
Location: Burlington, ON (in person)
Department: Donor Relations
Essential Duties and Responsibilities:
Customer Service and Administrative
- Manage all incoming and outgoing French inquiries
- Document donor concerns and requests on our current management tool
- Assign tasks related to incoming inquiries to relevant personnel within the organization
- Follow up on incomplete tasks and complaints
- Develop quarterly reports for outstanding requests and escalate to relevant departments
- Contact donors with completed or failed payments to update their payment information any ongoing donations
- Input pledges in donor database and follow up with donors with regards to their request post events
- Manage and improve various ongoing processes under ownership in order to retain donors
- Develop and execute a communication strategy through assessing retention patterns within developed metrics
- Contribute to our various campaigns through processing donations accurately
- Log daily mail on the mail log
- Update invalid donor entries on Raiser’s Edge
- Complete any other Ad hoc tasks assigned by the donor care manager
Orphan Sponsorship Program Reporting
- Extracting accurate donor data from our database
- Creating donor profiles for new records
- Allocating orphan sponsors, a child in need according to preference
- Generating, editing, and preparing the reports to be sent to donors with high accuracy
- Highlighting any errors and taking necessary steps to make corrections
- Reporting to donors about their respective sponsored child
- Providing annual updates to donors related to their sponsored orphans
- Coordinate with field offices to process and log any donor requests related to the orphan sponsorship program
- Reconciling quarterly payments for orphans
- Updating any errors and informing respective donors accordingly
Reporting and Other tasks
- Manage the documentation and reporting related to individual campaigns
- Educate the donors by sending any donor stewardship reports related to different projects after our campaigns to build and maintain donor relations
- Any other Ad hoc tasks assigned by the donor care manager, and/or team lead
Qualifications and Requirements:
- 1-2 years of experience related to customer service and data management
- Post-Secondary Education; University degree preferred
- Proficiency in MS Excel is an asset
- Proficiency with Gmail and select add-ons (mail merge)
- Proficient written in English and French (oral and written)
- Is able to prioritize and reprioritize to meet donor needs, stay organized and meet deadlines as set
- Requires strong attention to detail with the ability to perform tasks with accuracy in the absence of supervision
- Manages to balance accuracy and efficiency of work, and meet deadlines while multitasking
- Works well independently and in a team environment with a diverse group of people
- Basic mathematical skills required
- Self-motivated, takes initiative and has the ability to follow instructions
- Experience with Raiser’s Edge is an asset; ability to learn new databases quickly
- Must be eligible to work in Canada
- Available to work flexible hours, additional as required
oHTCrLPk9b
-
Bilingual Donor Relations Coordinator
2 weeks ago
Burlington, Canada Islamic Relief Canada Full time**Job Title**: Bilingual Donor Relations Coordinator **Status**:Full time, I yr contract **Location**: Burlington, ON (Hybrid) - may be required to come into office 2 days a week" **Department**: Donor Relations **Essential Duties and Responsibilities**: **_ Customer Service and Administrative_** - Manage all incoming and outgoing French inquiries - Document...
-
Donor Relations Administrator
2 weeks ago
Burlington, Canada Islamic Relief Canada Full time**Job Title**: Donor Relations Administrator **Status**: 4 month contract, FT hourly (hours may be flexible) **Positions**: 6 **Location**: Burlington, ON (Hybrid) - may be required to come into office 2 days a week **Department**: Donor Relations **Essential Duties and Responsibilities**: Donor Retention/ Customer Service Contribute to various...
-
Database and Donor Relations Administrator
1 week ago
Burlington, Canada Halton Women s Place Full time**Position Type**: Temporary Part-Time (1 year, with possibility of extension) **Reports To**: Director, Philanthropy & Community Engagement **Location**: Burlington, may be required to work from Milton when needed **Hours**: 21 hours per week, 3 days a week **Wage**: $25 per hour **Application Deadline**: August 24, 2025 **Position Summary** **Key...
-
Bilingual Donor Relations Coordinator
7 days ago
Burlington, Canada Islamic Relief Canada Full time**Status**: Full time, I year contract **Location**: Burlington, ON (Hybrid) - may be required to come into office 2 days a week" **Department**: Donor Relations **Salary**: $54,000 - $60,000 **About Islamic Relief**: Islamic Relief is a faith-based relief and development agency working to
-
Fundraising Campaigns Coordinator
6 days ago
Burlington, Canada Islamic Relief Canada Full time**FD Campaigns Coordinator** **Location: Burlington, ON (This role is a hybrid role with days in office and remote)** **Department: Fundraising** **ABOUT ISLAMIC RELIEF**: Islamic Relief is an international relief and development agency striving to alleviate poverty and suffering around the world regardless of colour, race or religion. Established in 1984...
-
Part-time Food Procurement Coordinator
3 days ago
Burlington, Canada Food For Life Full time**Join Our Team - Part-Time Food Procurement Coordinator** Location: Halton Region | Part-Time | 24 Hours/Week | Flexible Days | Onsite + In-Community Food for Life is a recognized leader in food rescue, reducing food waste and increasing access to fresh, nutritious food across Halton and beyond. As one of Canada’s Top 100 Charities, Top 10 Impact...
-
Fd Campaigns Coordinator
1 week ago
Burlington, Canada Islamic Relief Canada Full time**FD Campaigns Coordinator** **Location: Burlington, ON** **Department: Fundraising** **ABOUT ISLAMIC RELIEF**: Islamic Relief is an international relief and development agency striving to alleviate poverty and suffering around the world regardless of colour, race or religion. Established in 1984 in response to the widespread famine in Africa, Islamic...
-
Social Media Coordinator
2 weeks ago
Burlington, Canada Islamic Relief Canada Full time**Job Title**: Social Media Coordinator **Status**: Full-time, contract 6 month **Location**: Burlington, ON / Remote **Department**: Marketing **Start date**: Immediate This role is responsible for understanding our audience and engaging with our donors and followers in unique and exciting ways. This role will work closely with the marketing team to...
-
Content and Copywriting Coordinator
3 days ago
Burlington, Canada Islamic Relief Canada Full timeBecome a changemaker with Islamic Relief Canada! Join our team and work towards our mission to mobilize Canadians to transform more lives around the world in the most trusted manner. Location: Burlington, ON or Remote in Canada Department: Marketing About the Department: Join our dynamic Marketing Department, where creativity meets purpose. Our team is...
-
Finance Coordinator
2 weeks ago
Burlington, Canada Carpenter Hospice Full time**Finance Coordinator** **Full-Time - 37.5 hours per week** **JOB SUMMARY**: Carpenter Hospice is an 11-bed home in the heart of Burlington that offers resident-based care to individuals in the last stages of their lives, and community-based programs for individuals dealing with grief or a life-limiting illness. It is an exciting time to be joining...
