Assistant Manager

1 week ago

Mississauga, Canada COSTI Immigrant Services Full time

**Duties**:

- Trains, develops and supervises case management team (general and housing counsellors)
- Conduct one on one supervision session and case review sessions with each of the counsellors to ensure proper case planning and proper services are being provided to the clients.
- Manages and distributes the caseload of counsellors
- Review and approve client’s eligibility to different service programs such as financial assistance, housing allowance, and furniture bank.
- Oversees the delivery and coordination of program services which includes supporting staff and client day to day issues, liaising with Central Intake, follow up with facility management when needed
- Maintains and update work schedules ensuring proper coverage of every shift and maintaining proper staffing.
- Ensures incident reports and documentation are up to date.
- Responds and supports clients and counsellors in addressing emergencies, incidences.
- Supports the hiring and training of new staff.
- Works closely with other Assistant Managers and Manager to ensure smooth daily operations and clear communication provided between the different teams.
- Coordinates/supports the delivery of services to clients.
- Reviews/ensures files and documentation are up to date on data bases used.
- Ensures that the centre and its staff are in compliance with operational policies and procedures and Peel Shelter Standards.
- Works with team on developing and updating shelter policies.
- Be available on call for staff emergencies at all times.

**Qualifications**:

- Post-secondary degree or equivalent and related management experience.
- Minimum two (2) years of experience working in a shelter setting is required, with at least one (1) year of experience in supervising shelter programs and staff.
- Excellent interpersonal, verbal, and written communication.
- Demonstrated knowledge of the Toronto Shelter Standards.
- Demonstrated ability in developing, implementing and evaluating programs.
- Demonstrated knowledge in issues facing people experiencing homelessness.
- Well-developed organizational, analytical and decision-making skills.
- Experience in entering and monitoring data in an internet-based database.
- Ability to speak a second language would be considered asset.
- Possession of a valid First Aid/CPR training certificate is required.
- Possession of a valid Naloxone training certificate is required.
- Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within past 6 months.
- Must be fully vaccinated or be exempt from vaccination on human rights grounds. COSTI reserves the right to request information establishing the validity of the exemption.

Click her to apply

**Location**:

- Highway 427 & Highway 401, Mississauga, ON

**Duration of Position**:

- April 1, 2025 to December 31, 2025

**Starting Salary Range**:

- $58,171 to $ 61,511 per annum + benefits

**Posting Date**:

- 2025-02-21

**Closing Date**:

- 2025-03-06

**Notes**:

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