Assistant Manager

International Pool and Spa Centers is the leading distributor, retail, and service provider of hot tubs, swimming pools, and recreational products in southern Ontario. We have 8 retail locations across Ontario, a fast-growing online business, and the largest fiberglass pool construction division in Ontario. We are a family-run and owned business that has been in operations for over 40 years.

We are currently looking for a **Assistant Manager **to join our dynamic and vibrant **Retail Store** team in our **Mississauga** location. If you are an energetic and ambitious individual looking for a progressive and rewarding career and thrive in a fast-paced environment with tight deadlines, this is the perfect opportunity for you

**START DATE**: Immediately

**JOB TYPE**: Permanent, Full-time

**LOCATION**: 463 Hensall Cir, Mississauga, ON L5A 1X9

**Position Purpose**:Under the direction of the **District Manager** the **Assistant Manager **is responsible for performing an array of functions that may include assisting customers, supporting store/regional management, liaising with corporate leaders with store related matters, and supporting the store staff.

**Key Duties and Responsibilities **include but are not limited to the following:

- Be an expert in all customer facing policy and procedure in order to provide quick and accurate support
- Take initiative to exceed customer satisfaction even if it requires overcoming obstacles
- Ensure that customer complaints are handled tactfully, promptly, with genuine concern and according to company’s guidelines
- Assists customers with equipment and service-related problems and offers economic solution
- Schedule service appointments and handle walk-ins for service
- Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns and selling additional services when appropriate
- Maintain an effective appointment system to verify customer problems, recommend/sell additional services, and properly and accurately communicate customer concerns
- Work directly with the technicians to go over customer needs
- Deal with customer complaints and inquiries
- Keep an open communication with the technicians in order to keep customers informed on the progress of their repairs
- Communicate with customer about status of work; discuss required work with the customer; explain completed work and all charges to the customer
- Assists with and resolve warranty claims
- Process service orders, warranty claims, warranty returns, service requests etc.
- Basic bookkeeping such as processing accounts receivable and accounts payable, billing, payroll support etc.
- Carry out administrative duties such as filing, typing, copying, scanning, preparing reports, scheduling meetings, preparing and formatting correspondences etc.
- Carryout general office administrative tasks (i.e. expense reports, cheque deposits, data entry, etc.)
- Provide support to corporate HR including Health & Safety, WSIB, personnel time tracking, and vacation allotments for respective location
- Order and maintain office supplies, services, and equipment etc.
- Respond to a variety of verbal and written inquiries from internal and external stakeholders.
- Manage client invoicing and process invoices through POS
- Manage employee expenses in the store
- Process all returns, refunds, and cancellations
- Maintain accurate records of all returns, refunds, store credits and gift cards
- Liaise with store level leaders to ensure in store returns are processed accurately and that customers are receiving consistent and accurate information
- Support with shipping, receiving and other warehouse related duties
- Receive orders and cross-reference with packing slips
- Keep stock levels under control, and ensure stock rotation
- Support with other office administrative tasks
- Periodically support with various projects and tasks upon request

**Required Competencies & Qualifications**:

- You have 1-2 years of experience assistant management or management, ideally at a fast-paced retail environment
- Prior customer service administration experience
- Outstanding interpersonal and customer service skills
- Ability to work in a fast paced environment
- Excellent oral and written communication skills
- Self-Starter - ability to understand and execute tasks with mínimal supervision
- Professional demeanor
- Strong analytical / organizational skills and creative problem-solving skills
- Attention to detail
- Proficient with Microsoft Office
- Punctuality
- Superior time management and organizational skills
- Flexible team player who can also work independently
- Creative, proactive, and eager to contribute new ideas
- Adaptable multi-tasker with a positive, upbeat attitude

**Desired Competencies & Qualifications**:

- Retail experience
- Spa/hot tub and pool knowledge
- High school diploma or equivalent preferred
- Class-G Driver’s license